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Buyer negative reviews
May I ask how I can find a buyer with a negative review and contact them to resolve the issue? I have tried to find this negative review in the buyer's voice, buyer reviews, and feedback manager, but have not found it.
3 replies
Seller_4zBzdtgCyS9EI
Be VERY careful contacting any buyer concerning feedback or reviews. There are strict policies about what you can and cannot say.
Is this item your brand? Are you in Brand registry?
Seller_Hi7wbO2Kbo6bl
If you are talking about product review (not seller feedback), sellers are not allowed to contact buyers regarding product review. Not for any reason.
The sole exception is through brand registry, and then only if Amazon has supplied a link.
Cooper_Amazon
Good Evening @Seller_bEGCE79ou0Gu4, it looks like you were able to get receive some guidance from some of our seasoned sellers here on the forums about contacting buyers who left negative reviews.
If any of their replies helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. This helps other sellers find the answer to your question at the top of the post just in case they find themselves in a similar situation.
Just to clarify:
- If it is a customer product review, it cannot be removed unless there are particular circumstances being met. You can learn more -->HERE<--
- If you are trying to speak with the buyer to get seller feedback and want to contact them, you may follow up with them on the feedback directly -->HERE<--
- Or use buyer-seller messaging -->HERE<--
Please let us know if we can further assist you or you may always contact Selling Partner Support with inquiries at anytime. Have a wonderful rest of the week.
Sincerely, Cooper_Amazon
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