Watch for canceled items on FBM orders
We had an order today where the customer initially ordered three items, then canceled two of them. However, both the Amazon and Veeqo packing slips still listed all three items. We only noticed the problem because the total in ShipStation seemed too low. It turns out that once the packing slips are generated, they are not updated if the customer cancels items. We almost shipped items that the customer had not paid for.
Watch for canceled items on FBM orders
We had an order today where the customer initially ordered three items, then canceled two of them. However, both the Amazon and Veeqo packing slips still listed all three items. We only noticed the problem because the total in ShipStation seemed too low. It turns out that once the packing slips are generated, they are not updated if the customer cancels items. We almost shipped items that the customer had not paid for.
5 replies
Christine_Amazon
Hello @paulnc1
I am Christine from Amazon Forums.
I just came across your post and I would like to know if you can share the case ID with our Seller Support team.
If you have not contacted them yet, I would like to invite you to reach them at the link below.
Regards,
Christine 🌸
