Refund at First Scan question
Does anyone know if 'Refund at First Scan' happens when the UPS Store receives the item, or does it have to be actually in the possession of UPS?
I was just contacted by a customer who is returning a book and wants me to refund their order. They generated their label through the proper return process and dropped the book off at their local UPS Store on the 8/30. It does NOT appear though that the package has been actually received by UPS though. I will not refund an item myself until I physically receive it, but since the whole Refund at First Scan thing happened, that hasn't been a factor.
As a side note, this return is for a textbook that was mailed out in mid-July. The customer contacted the night that it was first mailed out and asked me to cancel the order They said that neighbor loaned them a copy of the book, and that they no longer needed it. Now 8 weeks later they're actually returning it. Most likely this was a free textbook rental at my expense.
2 replies
Seller_kIukTwdhvntAp
If they dropped it off on Sunday there will probably not be anything in the system until Tuesday from the looks.
I dropped an outbound shipment at my UPS Store yesterday (Sunday) about noon CDT and it is showing nothing. I gave it directly to the owner and they scanned it so I know they have it.
I suspect their data 'dump' will happen Tuesday morning when they reopen.
I would tell the 'buyer' that AMAZON handles all the refunds and it will be taken care of as soon as they can -- possibly by early next week after the Holiday closings.
SEAmod
Hello @Seller_EXuhrAKFLHPpw
Thank you for visiting the seller forums.
Refund at First Scan (RFS) applies to both seller-fulfilled returns and returns on orders fulfilled by Amazon.
With refund at first scan, a buyer receives a refund when the returned item is dropped off at a designated carrier location using the Amazon prepaid return label issued. Returns that are self-ship or use a merchant paid label are not eligible for a refund at first scan.
