No Featured Offer Eligibility
Hello @Roberto_Amazon, I'm having the same issue that you helped me resolve two months ago. Loss of featured offer eligibility across all FBM ASIN's with perfect health and performance with no explanation or solution as well. Will you please review my case? The example ASIN I gave says it's featured offer eligible on my manage inventory tab. Please review and recover our buy box eligibility!
Case ID: 16742201911
Thank you!
27 replies
Seller_qOF4Bsbh7m8AQ
@Roberto_Amazon please review the case as soon as you can. You were the only representative that was able to resolve this issue for us two months ago.
Thank you, Roberto!
Seller_Ha6JyVvDK6Ybs
Yup Amazon informing customers we are all horrible sellers on items they are price fixing lower.
.
AMAZONS OWN WORDING MAY YOU WANT TO BUY NOTHING AT ALL!
Seller_roNdLQpqbVoOH
These two sentences are contradictory.
Which is correct?
Seller_qOF4Bsbh7m8AQ
@Roberto_Amazon I am still having issues if you could please help me. Loss of featured offer eligibility on ALL ASINs. Please review as there is no way all 360+ of my ASINs have lost featured offer eligibility. Thank you
Case ID: 16742201911
Nano_Amazon
Hello @Seller_qOF4Bsbh7m8AQ
Thanks for reaching out to Amazon Forums. I have contacted a dedicated team in charge of reviewing feature offer eligibility issues. They will investigate your case and provide an answer as soon as possible.
I will closely monitor the case and inform you of the outcome as soon as it is resolved.
Thanks for your patience.
Nano
Seller_tuoYId1VgyUXd
Im having the same issue on my listings can you help me?
Roberto_Amazon
Hello! @Seller_tuoYId1VgyUXd I am sorry you are being affected by this, I noticed you created a thread to report this issue as well.
We will follow up on your thread as soon as we can. Please include the case ID in which you reported this issue.
Regards,
Seller_fYZQSOwPn9reS
@Roberto_Amazon @Nano_Amazon This has happened to my bookselling account again as well. Could you please assist?
Roberto_Amazon
@Seller_fYZQSOwPn9reS Hello there! I am currently looking into this issue with your account.
Please refrain from creating duplicate threads on this same topic.
Regards,
Roberto_Amazon
@Seller_fYZQSOwPn9reS Hello there! I am glad to report the eligibility has been recovered for y our account.
Regards,
Seller_M6mX5qqyRI3TH
@Roberto_Amazon
I am currently dealing with the exact same issue, where eligibility has been flipping on and off across all of the books we sell for the last month. I started a new thread here about it:
https://sellercentral.amazon.com/seller-forums/discussions/t/f8f4e9d3-4e5c-4659-bdb9-b2d5ee8abdad?postId=f8f4e9d3-4e5c-4659-bdb9-b2d5ee8abdad
Could you help?
Seller_VgYKSRXraxB3q
@Roberto_Amazon @Nano_Amazon Hello, Roberto and Nano, our account encountered the exactly same issue: lost buybox (Featured offer) eligibility in a sudden, our performance metrics are well below the threshold. This has happened to me multiple times, every time, it will not be solved until it was escalated to the top level. Could you please help me escalate to high level team for help, Thank you! Our CASE ID: 17112167771
Roberto_Amazon
@Seller_M6mX5qqyRI3TH Hello there! We will follow up in your thread as soon as we can.
Thanks for the patience.
Roberto_Amazon
@Seller_VgYKSRXraxB3q Hello! Please create a new thread and include all of those details.
We will follow up accordingly.
Seller_Kz278a2NgXj4R
Please help resolve my case. @Roberto_Amazon@Nano_Amazon
I am currently dealing with the exact same issue.
Case ID: 17322062821
https://sellercentral.amazon.com/seller-forums/discussions/t/eefe2ac5-328d-4aba-af7d-64d150f2cc24
