Negative feedback for an item we don't even sell
I received a 1 negative feedback for a keychain buyer says broke. We don't even sell keychains...only books. She received the book we ordered and had no complaints about that. Is there anything that can be done about this??? Buyer has opted out of messaging, so there is no way for us to even let them know of their mistake. Please help...
Connor_Amazon
Micah_Amazon
Sandy_Amazon
Dougal_Amazon
6 replies
Josh_Amazon
Hello @Seller_4a0fT0P2nCPQq,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with this feedback you received. Upon review I can see that no feedback removal request has been initiated yet. Please note that requests for feedback removal can only be made via Feedback Manager. For more information on how to request the removal of feedback please go to Request removal of feedback.
In case you need more support you can always reach out to our Seller Support team.
In case you still need help after attempting the above, you can let us know and share the case ID you get so we can look further.
Kind regards,
-Josh
