Germany account deactivated due to 2 accounts and we have no activity on Germany
Trying to activate Germany for 2 months now because our US account has been down for 2 months because of a duplicate account. I cant get them to activate my account because of "invalid" documents. Theyre the same documents i used to open my US account to begin with. Weve been appealing over and over and are not getting anywhere. I see similar issues with Germany and other marketplaces. Please help us. Ive lost hope.
Germany account deactivated due to 2 accounts and we have no activity on Germany
Trying to activate Germany for 2 months now because our US account has been down for 2 months because of a duplicate account. I cant get them to activate my account because of "invalid" documents. Theyre the same documents i used to open my US account to begin with. Weve been appealing over and over and are not getting anywhere. I see similar issues with Germany and other marketplaces. Please help us. Ive lost hope.
9 replies
Seller_SgMqxs3wAEuSI
[Moderator Edit: removed personal solicitations]
Atlas_Amazon
Hello @Seller_N1iSVZsCPsrrK
Thank you for the details provided regarding the ongoing situation you have been attempting to address. I understand there has been frustration over the other marketplace causing an impact to your United States market. Due to the set up of our global accounts and multiple accounts policy, your other markets you sell in will be connected to your US store.
If anything were to cause a disruption, you would see it cascade to the other accounts that you are associated to. To resolve this, you would need to take action to resolve the original concern. You mention documents being considered invalid, would you be able to provide more information regarding the issue you are attempting to resolve? What documents have you attempted to provide for review?
We encourage you to share more details or information regarding the issue you are trying to address so we may better provide guidance on this concern.
Best,
Atlas
Germany account deactivated due to 2 accounts and we have no activity on Germany
Trying to activate Germany for 2 months now because our US account has been down for 2 months because of a duplicate account. I cant get them to activate my account because of "invalid" documents. Theyre the same documents i used to open my US account to begin with. Weve been appealing over and over and are not getting anywhere. I see similar issues with Germany and other marketplaces. Please help us. Ive lost hope.
Germany account deactivated due to 2 accounts and we have no activity on Germany
Trying to activate Germany for 2 months now because our US account has been down for 2 months because of a duplicate account. I cant get them to activate my account because of "invalid" documents. Theyre the same documents i used to open my US account to begin with. Weve been appealing over and over and are not getting anywhere. I see similar issues with Germany and other marketplaces. Please help us. Ive lost hope.
Germany account deactivated due to 2 accounts and we have no activity on Germany
Trying to activate Germany for 2 months now because our US account has been down for 2 months because of a duplicate account. I cant get them to activate my account because of "invalid" documents. Theyre the same documents i used to open my US account to begin with. Weve been appealing over and over and are not getting anywhere. I see similar issues with Germany and other marketplaces. Please help us. Ive lost hope.
9 replies
9 replies
Seller_SgMqxs3wAEuSI
[Moderator Edit: removed personal solicitations]
Atlas_Amazon
Hello @Seller_N1iSVZsCPsrrK
Thank you for the details provided regarding the ongoing situation you have been attempting to address. I understand there has been frustration over the other marketplace causing an impact to your United States market. Due to the set up of our global accounts and multiple accounts policy, your other markets you sell in will be connected to your US store.
If anything were to cause a disruption, you would see it cascade to the other accounts that you are associated to. To resolve this, you would need to take action to resolve the original concern. You mention documents being considered invalid, would you be able to provide more information regarding the issue you are attempting to resolve? What documents have you attempted to provide for review?
We encourage you to share more details or information regarding the issue you are trying to address so we may better provide guidance on this concern.
Best,
Atlas
Seller_SgMqxs3wAEuSI
[Moderator Edit: removed personal solicitations]
Seller_SgMqxs3wAEuSI
[Moderator Edit: removed personal solicitations]
Atlas_Amazon
Hello @Seller_N1iSVZsCPsrrK
Thank you for the details provided regarding the ongoing situation you have been attempting to address. I understand there has been frustration over the other marketplace causing an impact to your United States market. Due to the set up of our global accounts and multiple accounts policy, your other markets you sell in will be connected to your US store.
If anything were to cause a disruption, you would see it cascade to the other accounts that you are associated to. To resolve this, you would need to take action to resolve the original concern. You mention documents being considered invalid, would you be able to provide more information regarding the issue you are attempting to resolve? What documents have you attempted to provide for review?
We encourage you to share more details or information regarding the issue you are trying to address so we may better provide guidance on this concern.
Best,
Atlas
Atlas_Amazon
Hello @Seller_N1iSVZsCPsrrK
Thank you for the details provided regarding the ongoing situation you have been attempting to address. I understand there has been frustration over the other marketplace causing an impact to your United States market. Due to the set up of our global accounts and multiple accounts policy, your other markets you sell in will be connected to your US store.
If anything were to cause a disruption, you would see it cascade to the other accounts that you are associated to. To resolve this, you would need to take action to resolve the original concern. You mention documents being considered invalid, would you be able to provide more information regarding the issue you are attempting to resolve? What documents have you attempted to provide for review?
We encourage you to share more details or information regarding the issue you are trying to address so we may better provide guidance on this concern.
Best,
Atlas
