New feature to update product dimensions and weight for return labels
If you’re part of the seller-fulfilled network, you can update product dimensions and weight for Amazon prepaid return labels through a new returns feature.
This feature will reduce carrier fee adjustments, based on incorrect dimensions, to your Amazon prepaid return labels for return shipments.
If you bought the original shipping label using Amazon's Buy Shipping services, the dimensions from the original label will automatically be used for generating the return label.
To update the dimensions for your products, click SKU attributes in your Seller Central return settings.
For more information, go to Prepaid returns for seller-fulfilled orders.
New feature to update product dimensions and weight for return labels
If you’re part of the seller-fulfilled network, you can update product dimensions and weight for Amazon prepaid return labels through a new returns feature.
This feature will reduce carrier fee adjustments, based on incorrect dimensions, to your Amazon prepaid return labels for return shipments.
If you bought the original shipping label using Amazon's Buy Shipping services, the dimensions from the original label will automatically be used for generating the return label.
To update the dimensions for your products, click SKU attributes in your Seller Central return settings.
For more information, go to Prepaid returns for seller-fulfilled orders.
26 replies
Seller_Ha6JyVvDK6Ybs
Waste of time because when you have Amazon customers who the same day they get items claim item was damaged but instead of returning item how they got it they feel they should completely unbox the item remove all protective covering then ship back in over sized Amazon PRIME box with Amazon packing material and most recently was a customer that we already reported once for customer abuse. Item shipped new case fresh item returned heavily shelf wear only on Amazon.
Seller_7rNklHYkq1IwY
How is this a "new feature"? What dimensions were Amazon using for returns BEFORE this "new feature"?
Seller_nrQxRDarebN2t
What about us that use Veeqo? Are the dimensions used there not used for the return label dimensions?
Seller_xeDdQgRH5VZwO
Amazon once again wasting their time & resources on something that won't work. Customers don't always send back the item in the original packaging so why should I be responsible when the customer decides to use an oversized box to ship something? Amazon should be covering the difference but we know we're not living in a timeline where they'd ever do that.
Seller_1ZjQmvBmVkYSs
Instead, Amazon should warn customers that if they do not send the item back in the exact same box it was sent in they will be responsible for additional shipping charges. But of course they won't do that and will allow customers to ship back a 2 lb item in an oversized box that costs 4-8x the original shipping costs and then just charge the seller for it...
Seller_G53rrrmDqxLLo
Thats great!!! BUT, Most of my returns arrive in a Different box other than what the item was shipped in. Amazon Customers feel ENTITLED and do as they please!
Seller_jEPIHDmR16bEG
USELESS for under 1 lbs items as minimum weight is 1lb. What if your package is 15 ounces and you would like to use usps ground advantage?
Seller_r9wMm8LrE5iKj
Give me a real-world example of when this would be useful? Customers are not going to contact us to tell us they're returning that pencil in a refrigerator box, nor would they make the effort to give us the dimensions.
Stop reorganizing bad ideas, and implement good ideas instead. You already require original packaging in many categories ... why not make it universal? It's not just about package size, either: our furniture ships in custom boxes to prevent damage in transit. Not using those boxes opens the items to damage, customers to disappointment when we rightly withhold funds, and us to A2Z's when you don't follow your own policies and grant customers refunds for failing to secure their returns.
Oh, and your employer is awful, in almost every dimension. Have you considered shilling for someone less awful?
Seller_G53rrrmDqxLLo
I just realized we are in the Holiday Returns period. So do you HONESTLY think the customer is going to have the box, that the item was shipped in when they receive items in November, December and return the items at the END OF JANUARY into February. I don't think so.
Jim_Amazon
@Seller_xeDdQgRH5VZwO@Seller_1ZjQmvBmVkYSs@Seller_G53rrrmDqxLLo
We recognize that sellers have strong feelings about carrier adjustments for return shipments and how they impact their businesses. As a result of seller feedback to the January 2023 policy changes to shipping charge corrections for seller-fulfilled returns, Amazon updated its messaging to buyers submitting return requests, encouraging them to:
- Use the packaging that the order arrived in or packaging with similar dimensions.
- Avoid using over-sized boxes or packaging.
- If the product required assembly, disassemble the item first.
We also recommend that sellers provide clear instructions to buyers on how to package returns, especially for orders that are assembled and need disassembly instructions. Please see Shipping correction charges for seller-fulfilled returns for more guidance.
Changes to shipping charge corrections for seller-fulfilled returns
-Jim
New feature to update product dimensions and weight for return labels
If you’re part of the seller-fulfilled network, you can update product dimensions and weight for Amazon prepaid return labels through a new returns feature.
This feature will reduce carrier fee adjustments, based on incorrect dimensions, to your Amazon prepaid return labels for return shipments.
If you bought the original shipping label using Amazon's Buy Shipping services, the dimensions from the original label will automatically be used for generating the return label.
To update the dimensions for your products, click SKU attributes in your Seller Central return settings.
For more information, go to Prepaid returns for seller-fulfilled orders.
New feature to update product dimensions and weight for return labels
If you’re part of the seller-fulfilled network, you can update product dimensions and weight for Amazon prepaid return labels through a new returns feature.
This feature will reduce carrier fee adjustments, based on incorrect dimensions, to your Amazon prepaid return labels for return shipments.
If you bought the original shipping label using Amazon's Buy Shipping services, the dimensions from the original label will automatically be used for generating the return label.
To update the dimensions for your products, click SKU attributes in your Seller Central return settings.
For more information, go to Prepaid returns for seller-fulfilled orders.
New feature to update product dimensions and weight for return labels
If you’re part of the seller-fulfilled network, you can update product dimensions and weight for Amazon prepaid return labels through a new returns feature.
This feature will reduce carrier fee adjustments, based on incorrect dimensions, to your Amazon prepaid return labels for return shipments.
If you bought the original shipping label using Amazon's Buy Shipping services, the dimensions from the original label will automatically be used for generating the return label.
To update the dimensions for your products, click SKU attributes in your Seller Central return settings.
For more information, go to Prepaid returns for seller-fulfilled orders.
26 replies
26 replies
Seller_Ha6JyVvDK6Ybs
Waste of time because when you have Amazon customers who the same day they get items claim item was damaged but instead of returning item how they got it they feel they should completely unbox the item remove all protective covering then ship back in over sized Amazon PRIME box with Amazon packing material and most recently was a customer that we already reported once for customer abuse. Item shipped new case fresh item returned heavily shelf wear only on Amazon.
Seller_7rNklHYkq1IwY
How is this a "new feature"? What dimensions were Amazon using for returns BEFORE this "new feature"?
Seller_nrQxRDarebN2t
What about us that use Veeqo? Are the dimensions used there not used for the return label dimensions?
Seller_xeDdQgRH5VZwO
Amazon once again wasting their time & resources on something that won't work. Customers don't always send back the item in the original packaging so why should I be responsible when the customer decides to use an oversized box to ship something? Amazon should be covering the difference but we know we're not living in a timeline where they'd ever do that.
Seller_1ZjQmvBmVkYSs
Instead, Amazon should warn customers that if they do not send the item back in the exact same box it was sent in they will be responsible for additional shipping charges. But of course they won't do that and will allow customers to ship back a 2 lb item in an oversized box that costs 4-8x the original shipping costs and then just charge the seller for it...
Seller_G53rrrmDqxLLo
Thats great!!! BUT, Most of my returns arrive in a Different box other than what the item was shipped in. Amazon Customers feel ENTITLED and do as they please!
Seller_jEPIHDmR16bEG
USELESS for under 1 lbs items as minimum weight is 1lb. What if your package is 15 ounces and you would like to use usps ground advantage?
Seller_r9wMm8LrE5iKj
Give me a real-world example of when this would be useful? Customers are not going to contact us to tell us they're returning that pencil in a refrigerator box, nor would they make the effort to give us the dimensions.
Stop reorganizing bad ideas, and implement good ideas instead. You already require original packaging in many categories ... why not make it universal? It's not just about package size, either: our furniture ships in custom boxes to prevent damage in transit. Not using those boxes opens the items to damage, customers to disappointment when we rightly withhold funds, and us to A2Z's when you don't follow your own policies and grant customers refunds for failing to secure their returns.
Oh, and your employer is awful, in almost every dimension. Have you considered shilling for someone less awful?
Seller_G53rrrmDqxLLo
I just realized we are in the Holiday Returns period. So do you HONESTLY think the customer is going to have the box, that the item was shipped in when they receive items in November, December and return the items at the END OF JANUARY into February. I don't think so.
Jim_Amazon
@Seller_xeDdQgRH5VZwO@Seller_1ZjQmvBmVkYSs@Seller_G53rrrmDqxLLo
We recognize that sellers have strong feelings about carrier adjustments for return shipments and how they impact their businesses. As a result of seller feedback to the January 2023 policy changes to shipping charge corrections for seller-fulfilled returns, Amazon updated its messaging to buyers submitting return requests, encouraging them to:
- Use the packaging that the order arrived in or packaging with similar dimensions.
- Avoid using over-sized boxes or packaging.
- If the product required assembly, disassemble the item first.
We also recommend that sellers provide clear instructions to buyers on how to package returns, especially for orders that are assembled and need disassembly instructions. Please see Shipping correction charges for seller-fulfilled returns for more guidance.
Changes to shipping charge corrections for seller-fulfilled returns
-Jim
Seller_Ha6JyVvDK6Ybs
Waste of time because when you have Amazon customers who the same day they get items claim item was damaged but instead of returning item how they got it they feel they should completely unbox the item remove all protective covering then ship back in over sized Amazon PRIME box with Amazon packing material and most recently was a customer that we already reported once for customer abuse. Item shipped new case fresh item returned heavily shelf wear only on Amazon.
Seller_Ha6JyVvDK6Ybs
Waste of time because when you have Amazon customers who the same day they get items claim item was damaged but instead of returning item how they got it they feel they should completely unbox the item remove all protective covering then ship back in over sized Amazon PRIME box with Amazon packing material and most recently was a customer that we already reported once for customer abuse. Item shipped new case fresh item returned heavily shelf wear only on Amazon.
Seller_7rNklHYkq1IwY
How is this a "new feature"? What dimensions were Amazon using for returns BEFORE this "new feature"?
Seller_7rNklHYkq1IwY
How is this a "new feature"? What dimensions were Amazon using for returns BEFORE this "new feature"?
Seller_nrQxRDarebN2t
What about us that use Veeqo? Are the dimensions used there not used for the return label dimensions?
Seller_nrQxRDarebN2t
What about us that use Veeqo? Are the dimensions used there not used for the return label dimensions?
Seller_xeDdQgRH5VZwO
Amazon once again wasting their time & resources on something that won't work. Customers don't always send back the item in the original packaging so why should I be responsible when the customer decides to use an oversized box to ship something? Amazon should be covering the difference but we know we're not living in a timeline where they'd ever do that.
Seller_xeDdQgRH5VZwO
Amazon once again wasting their time & resources on something that won't work. Customers don't always send back the item in the original packaging so why should I be responsible when the customer decides to use an oversized box to ship something? Amazon should be covering the difference but we know we're not living in a timeline where they'd ever do that.
Seller_1ZjQmvBmVkYSs
Instead, Amazon should warn customers that if they do not send the item back in the exact same box it was sent in they will be responsible for additional shipping charges. But of course they won't do that and will allow customers to ship back a 2 lb item in an oversized box that costs 4-8x the original shipping costs and then just charge the seller for it...
Seller_1ZjQmvBmVkYSs
Instead, Amazon should warn customers that if they do not send the item back in the exact same box it was sent in they will be responsible for additional shipping charges. But of course they won't do that and will allow customers to ship back a 2 lb item in an oversized box that costs 4-8x the original shipping costs and then just charge the seller for it...
Seller_G53rrrmDqxLLo
Thats great!!! BUT, Most of my returns arrive in a Different box other than what the item was shipped in. Amazon Customers feel ENTITLED and do as they please!
Seller_G53rrrmDqxLLo
Thats great!!! BUT, Most of my returns arrive in a Different box other than what the item was shipped in. Amazon Customers feel ENTITLED and do as they please!
Seller_jEPIHDmR16bEG
USELESS for under 1 lbs items as minimum weight is 1lb. What if your package is 15 ounces and you would like to use usps ground advantage?
Seller_jEPIHDmR16bEG
USELESS for under 1 lbs items as minimum weight is 1lb. What if your package is 15 ounces and you would like to use usps ground advantage?
Seller_r9wMm8LrE5iKj
Give me a real-world example of when this would be useful? Customers are not going to contact us to tell us they're returning that pencil in a refrigerator box, nor would they make the effort to give us the dimensions.
Stop reorganizing bad ideas, and implement good ideas instead. You already require original packaging in many categories ... why not make it universal? It's not just about package size, either: our furniture ships in custom boxes to prevent damage in transit. Not using those boxes opens the items to damage, customers to disappointment when we rightly withhold funds, and us to A2Z's when you don't follow your own policies and grant customers refunds for failing to secure their returns.
Oh, and your employer is awful, in almost every dimension. Have you considered shilling for someone less awful?
Seller_r9wMm8LrE5iKj
Give me a real-world example of when this would be useful? Customers are not going to contact us to tell us they're returning that pencil in a refrigerator box, nor would they make the effort to give us the dimensions.
Stop reorganizing bad ideas, and implement good ideas instead. You already require original packaging in many categories ... why not make it universal? It's not just about package size, either: our furniture ships in custom boxes to prevent damage in transit. Not using those boxes opens the items to damage, customers to disappointment when we rightly withhold funds, and us to A2Z's when you don't follow your own policies and grant customers refunds for failing to secure their returns.
Oh, and your employer is awful, in almost every dimension. Have you considered shilling for someone less awful?
Seller_G53rrrmDqxLLo
I just realized we are in the Holiday Returns period. So do you HONESTLY think the customer is going to have the box, that the item was shipped in when they receive items in November, December and return the items at the END OF JANUARY into February. I don't think so.
Seller_G53rrrmDqxLLo
I just realized we are in the Holiday Returns period. So do you HONESTLY think the customer is going to have the box, that the item was shipped in when they receive items in November, December and return the items at the END OF JANUARY into February. I don't think so.
Jim_Amazon
@Seller_xeDdQgRH5VZwO@Seller_1ZjQmvBmVkYSs@Seller_G53rrrmDqxLLo
We recognize that sellers have strong feelings about carrier adjustments for return shipments and how they impact their businesses. As a result of seller feedback to the January 2023 policy changes to shipping charge corrections for seller-fulfilled returns, Amazon updated its messaging to buyers submitting return requests, encouraging them to:
- Use the packaging that the order arrived in or packaging with similar dimensions.
- Avoid using over-sized boxes or packaging.
- If the product required assembly, disassemble the item first.
We also recommend that sellers provide clear instructions to buyers on how to package returns, especially for orders that are assembled and need disassembly instructions. Please see Shipping correction charges for seller-fulfilled returns for more guidance.
Changes to shipping charge corrections for seller-fulfilled returns
-Jim
Jim_Amazon
@Seller_xeDdQgRH5VZwO@Seller_1ZjQmvBmVkYSs@Seller_G53rrrmDqxLLo
We recognize that sellers have strong feelings about carrier adjustments for return shipments and how they impact their businesses. As a result of seller feedback to the January 2023 policy changes to shipping charge corrections for seller-fulfilled returns, Amazon updated its messaging to buyers submitting return requests, encouraging them to:
- Use the packaging that the order arrived in or packaging with similar dimensions.
- Avoid using over-sized boxes or packaging.
- If the product required assembly, disassemble the item first.
We also recommend that sellers provide clear instructions to buyers on how to package returns, especially for orders that are assembled and need disassembly instructions. Please see Shipping correction charges for seller-fulfilled returns for more guidance.
Changes to shipping charge corrections for seller-fulfilled returns
-Jim
