Funds Stuck In Seller Wallet and Account Balance
user profile
Seller_Hnwg5Ab3olnKW

Funds Stuck In Seller Wallet and Account Balance

I recently updated my business information because I have now registered an LLC. And the status has been showing "verification in progress" for ages now. It has been over a month since I updated it; it should not take this long for a simple verification. Because of this, I have $3000 stuck in seller wallet displaying the following message:

"Seller Wallet unable to receive funds from Seller Central and certain Wallet accounts are unable to disburse. Your account is currently under review. As a result, proceeds from your sales are unable to be transferred into Seller Wallet, and you are temporarily unable to make transfers or payments. If you recently made any updates to your business or primary contact information in Seller Central, you will be required to provide additional information. To regain full access to your Seller Wallet account, update the information here."

When I click the hyperlink on "here" it brings me back to the business information page where my verification is still pending. Since I can not access the funds in seller wallet, I tried to change my default deposit method from seller wallet to my new business bank account. I provided the right documents for verification and it was successfully verified for mexico, canada, and brazil. But it didn't seem to work for USA. So now, the bank account for my default deposit method for USA is also pending. Now I have a total of $7000 stuck in seller central. I need these funds to make payments and have reached out to support multiple times but cannot seem to get any help, much less a proper response.

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7 replies
Tags:Bank account, Seller Central, Verification
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7 replies
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Connor_Amazon

Hi @Seller_Hnwg5Ab3olnKW

Connor from Amazon here, thanks for reaching out.

Can you share any of case IDs you have submitted over to support so that I can take a look into your pending bank verification issue.

Thank you,

Connor

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user profile
Seller_WaqcHST2UZD2B

Exactly same case when I moved into LLC business account. Entity under verification since longtime, seller wallet require an agreement Eform to submit but I can't find were to submit, bank not verified. I contacted support several times but no one can help.

Can you explain please how can you get it solved.

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user profile
Seller_ZHLtjHDFNb8bl

I have $9000 stuck in the wallet, opened case 6 month ago but yet no solid progress...They say they have a large amount of cases lining up but I wonder why are they not hiring more staff to resolve the case...I mean, one week is reasonable. 6 months is just outrageous and irresponsible.

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