Featured Offer percentage suddenly dropped
Our Featured Offer percentage suddenly dropped from 99% to around 10% across the custom products we sell, and it is having a major impact on our sales.
Has anyone else experienced this recently? Could this be related to Amazon’s new Featured Offer eligibility changes?
We contacted Seller Support, but they were unable to provide a clear explanation or identify what caused the drop. Our pricing, inventory, shipping performance, and account health have not had any major changes.
Any insight or similar experiences would be greatly appreciated.
Case ID: 21463342431
Featured Offer percentage suddenly dropped
Our Featured Offer percentage suddenly dropped from 99% to around 10% across the custom products we sell, and it is having a major impact on our sales.
Has anyone else experienced this recently? Could this be related to Amazon’s new Featured Offer eligibility changes?
We contacted Seller Support, but they were unable to provide a clear explanation or identify what caused the drop. Our pricing, inventory, shipping performance, and account health have not had any major changes.
Any insight or similar experiences would be greatly appreciated.
Case ID: 21463342431
8 replies
Seller_Qbd0RsfZFEZBY
Seller_ytgv5bGxZ7Xvv
I'd check your titles and make sure they are compliant with the new changes in place. Also look on the back end of your listings and see if you're missing any new requirements or details on your product pages.
Also Amazon mentioned that Seller Assistant can help with identifying issues potentially. I used it yesterday and helped pinpoint some key areas we were losing out on for our top sellers.

Jameson_Amazon
Thank you for starting this discussion, @Seller_wlydii2zdGSvi. Great to see sellers coming into this thread to share insights and suggestions.
I took a look into your case 21463342431 and see that the Seller Support team has requested additional information from you. When you have a moment, please respond back to your case with those details so that the team can continue looking into this.
Thanks again,
Jameson
