Dear Amazon Selling Partner Support Team,

I hope this message finds you well.

We have been selling an organic food product from a certain brand for a couple of months through FBA. Prior to our procurement, we obtained a Letter of Authorization (LoA) directly from the brand, ensuring our compliance with Amazon's rules for wholesale.

However, four days ago, I received a notification stating that the product is now inactive, and I need additional authorization to relist it. When attempting to apply for activation, I encountered a message stating that applications for this product are no longer being accepted.

I reached out to Amazon Customer Support, and the issue was escalated. Today, I received the following response:

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> Hello from Amazon Selling Partner Support,

> I understand you are contacting us regarding ASIN (details redacted for privacy) reinstatement request.

> Currently, you'll need to request approval; however, we are not accepting applications to sell this product at this time.

> If your account becomes eligible to sell this product, you will see "Apply to sell" next to the product in the "Add Products" feature in Seller Central. Selling Partner Support is unable to provide additional information regarding these decisions.

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While I appreciate the response, I have a few concerns and questions:

1. Purpose of Authorization: What is the purpose of obtaining a Letter of Authorization if we are subsequently restricted from selling despite being compliant?

2. Sudden Restrictions: Why has this restriction been applied without prior notice? If this product was not eligible for sale, why was this not communicated earlier, before we incurred costs associated with procurement and FBA shipment?

We have operated in good faith, relying on our compliance with Amazon's requirements. Any additional clarification or guidance on resolving this matter would be greatly appreciated.

Thank you for your time and support.

Best regards,

Erdem Hösükoğlu

Hi everyone,

I hope you're doing well! I’m exploring the possibility of selling skincare products from **TheLabon.com** on Amazon and would appreciate some guidance regarding Amazon’s policies for skincare and beauty products.

Here are a few specific questions I have:

1. **Product Approval**: Are there any special requirements or approvals needed to list skincare products on Amazon? For example, do I need to provide specific documentation like ingredient lists, safety certifications, or FDA approvals?

2. **Brand Registry**: If I’m selling under TheLabon.com’s brand, do I need to enroll in Amazon’s Brand Registry? What are the benefits of doing so?

3. **Category Restrictions**: Are there any restrictions on selling skincare products in certain categories? For example, can I list products like moisturizers, serums, or exfoliators without issues?

4. **Labeling and Packaging**: Does Amazon have specific labeling or packaging requirements for skincare products? For instance, do products need to have expiration dates, batch numbers, or specific warnings?

5. **Prohibited Ingredients**: Are there any ingredients that Amazon prohibits in skincare products? I want to ensure TheLabon.com’s products comply with all guidelines.

6. **FBA for Skincare**: If I opt for Fulfillment by Amazon (FBA), are there any additional requirements or restrictions for storing and shipping skincare products?

If anyone has experience selling skincare or beauty products on Amazon, I’d love to hear your insights! Additionally, if an Amazon representative is available, I’d appreciate official guidance on these matters.

Thank you in advance for your help! Looking forward to your responses.

Best regards,

Kashif Mughal

Hello,

Last week amazon send us an email saying one of our products is possibly counterfeit. Not sure how they came up with this scenario. They're holding our inventory, and asking for invoices. However, we have the product brand register in our brand registry, and we also manufacture the product our selves.,

We cannot provide invoices because there aren't any. How can i prove we manufacture the products ourselves?