Does a refund impact account health?
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Seller_FO3s7zGrTScOk

Does a refund impact account health?

Recently a client requested a refund for a meltable product. They claimed the product melted. I do not have pictures of it since AMZ was taking care of customer service for this ASIN. I have sent the same product to other people with no complaint. This said, will this single refund impact my account health?

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Seller_4zBzdtgCyS9EI
In reply to: Seller_FO3s7zGrTScOk's post

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Seller_FO3s7zGrTScOk
it since AMZ was taking care of customer service for this ASIN.
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Not everyone lives in the same climate. Not the same to sit in a mailbox when it's 80 degrees outside, or shipping it to Texas or Arizona when it's 100 degrees. Amazon holds you responsible for pretty much everything. Meltable products shouldn't ship in the summer

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SEAmod
In reply to: Seller_FO3s7zGrTScOk's post

Hello @Seller_FO3s7zGrTScOk

Refunds are a natural part of the business. Providing one will not negatively impact your account health. I am providing links to help pages that address Account Health.

Thanks for visiting the forums.

Susan

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