Amazon charged the credit card, but the store has money in its balance.
Hello everyone. I have a problem, Amazon wanted to write off money from my credit card, I declined the payment because there was money on my store balance, I did not understand why Amazon writes off money from the card and not from the balance, which will tell you. After I cancelled the payment, they blocked my access to my Amazon store and asked me to update the payment method, I sent the details of the same bank card and the money was written off from it again, but there is no access to the store, and the biggest problem is that I can not write to technical support - can someone help me solve this problem? Thank you.
1 reply
Josh_Amazon
Hello @Seller_FKfsvd27OQ8PR,
This is Josh from Amazon. Thank you for reaching out to our Forums!
I understand the frustration you've experienced with the payment issues and subsequent access difficulties to your Amazon store. These situations can indeed be concerning.
Upon reviewing your account, I can see that it's currently active and there don't appear to be any ongoing issues related to the matter you've described.
Could you please confirm if you're still experiencing any challenges accessing your store or with payments? If everything is working correctly now, no further action is needed. However, if you're still encountering issues, please let us know, and we'll investigate further.
If you do need additional support, please provide more details about any current concerns you're facing so we can assist you more effectively.
Best regards,
Josh
