Hi

It has come to my attention that a recent review on one of my listings violates several of Amazon's community guidelines, and I kindly request your assistance in promptly removing it.

ASIN: B0BW1PVHFL

Date of review: 05/05/2024

Reviewers Name: Jordan

Order Number: 205-0925310-5766731

The review in question, authored by Jordan, contains multiple violations that undermine the integrity of my business and the Amazon marketplace as a whole. Below, I outline the specific violations according to Amazon's guidelines:

Defamation: The review implies that my product reviews and photos are not authentic, casting doubt on the legitimacy of my offerings. Such baseless allegations tarnish my reputation and mislead potential customers.

Irrelevant Discussion: The review delves into topics unrelated to the product itself, including delivery experiences. These discussions detract from the product's merits and create confusion among consumers.

Pricing Comment: Additionally, the review includes a pricing comment based on the customer's individual experience, which is not reflective of the product's standard pricing. Such subjective remarks can mislead other shoppers and distort the perception of my pricing strategy.

I contacted amazon seller support multiple times and they are useless - they come back with the same response by asking to go to feedback manager and request removal. i have also raised multiple cases through my account to no avail.

I’m requesting to remove this review which violates Amazon Community Guidelines and I believe you will take the right decision. Can a moderator please help me?!

Thanks

I have emailed the community guidelines team regarding a Vine review that is factually incorrect and promotes hate speech. Does anyone know what the turnaround time is for Amazon to review requests to remove a review?

I’m a new seller and this situation has resulted in zero sales since the review was made. It seems potential customers are drawn to the false review rather than the 5 star ones that the product has received.