• Order ID:114-3717324-1199432
• Return Reason: Ordered wrong style/size/color
• Request Date: 09/11/2024Seller's confirmation before delivery: Aug 29, 2024 8:38 AM and Aug 29, 2024 9:31 AM but No answer from buyer
• The seller promptly responded to the buyer's return request at 9:38 AM on September 5, 2024, just 11 minutes after the inquiry was made at 9:27 AM, highlighting their commitment to timely customer service.
• Return carrier: UPS Return tracking number: 1Z5Y628Y0356059216 Time to receive the return：2024/09/24, 12:49
• Refund time: 2024/9/25

We accepted the return and issued a full refund immediately upon receipt of the item, in accordance with Amazon’s guidelines, despite incurring significant shipping costs.

Furthermore, as Amazon mentioned, “If possible, please refund the buyer within 72 hours of the buyer’s initial contact.” Our response times were well within this window, with all communications and actions taken either within 24 hours or even sooner.

Amazon indicated that the claim had been temporarily withdrawn, yet we are puzzled as to why our Order Defect Rate and performance metrics are still negatively affected. We have complied fully with the requirement of issuing a refund and have reached out to the buyer upon receiving the return.

Given our adherence to Amazon's policies and proactive service, we kindly request the withdrawal of the ODR associated with this order.

@Dominic_Amazon@Nano_Amazon@Atlas_Amazon@Emet_Amazon@Josh_Amazon