ATALUA is posing as a brand and not simply as a store on the Amazon marketplace. They have done some sort of backdoor hijacking where we (TakeOFF™ Adhesive Remover) can no longer modify our product listing page because we have lost the permission to do so. Please help me understanding how a company in no way associated with our company can pose as the brand of record for ASIN B0B6WW9CFY
Let me know because I am more than curious how this happened. Ty Team TakeOFF™
ATALUA is posing as a brand and not simply as a store on the Amazon marketplace. They have done some sort of backdoor hijacking where we (TakeOFF™ Adhesive Remover) can no longer modify our product listing page because we have lost the permission to do so. Please help me understanding how a company in no way associated with our company can pose as the brand of record for ASIN B0B6WW9CFY
Let me know because I am more than curious how this happened. Ty Team TakeOFF™
Hi @Seller_7EzFWOQ8rXmpE
My name is Sandy from the Community manager team. If you have not done this already, would you please submit a case to seller support to investigate this issue.
If you have done this already, please reply with the case ID so I can investigate the details. Thank you!
Sandy
Thank you for the reply Sandy here is my case ID: 15836175971, please note when looking at the case. I clearly stated my issue but the responses I received were related to uploading a new ASIN and that is NOT what I was doing. I was trying to modify some product detail to improve it and I could not because ATALUA has some how put themselves in the position of the brand in my view in Sellers Central. Thanks for looking into this.
Hi @Sandy_Amazon wondering if you were able to do any additional research or escalate this with your team? Please let me know, it would be great to resolve this sooner than later. Thanks in advance for the help. Team TakeOFF™
Have you tried filing a complaint at this link?
https://sellercentral.amazon.com/abuse-submission/form/intellectual-property
As an aside...lol :) Is your product similar to UnDu?
Hello @Sandy_Amazon
my listings are hijacked by brand 'OWUKS'.could you pls help to change the brand back to my brand 'JINGKUN' .
and it is also split due to this brand hijacking. pls help me to merge them together normally. My case ID:15831319261 Looking forward to hearing from you.
Thank you
Hi @Seller_VPGbgrlLAYMCP thanks for the reply I have done this but since sellers can utilize logos and product images across the Amazon platform (from my understanding) in the multiple stores that sell the same products I don't think it fits in the box so there wasn't a direct violation. But what this company has done and the seller support help was shocked at is that they have superseded the brand (us) in Sellers Central for this one SKU. This is more of a back door "hack" of the Amazon platform. I put every image and every bit of product detail on the Amazon platform that pertains to TakeOFF™ products and we are listed in the brand registry and I have no control of modifying, updating, or changing this one ASIN. That is wild IMO, I just want to know exactly how this can happen. PS technically UnDu is a competitor, but they advertise that the product Safely and instantly remove oil-based labels. TakeOFF™ will dissolve the adhesive of any label, remove oil, grease, pine sap, tar, etc. So we (Team TakeOFF™) don't see them as a competitor :-), we are also a prop 65 compliant product. Ty for your reply in this thread.
HI @Seller_7EzFWOQ8rXmpE
Thank you for the case ID. I will investigate today and update you on any findings or escalation status. Thank you for your patience!
Sandy
Hi @Seller_7EzFWOQ8rXmpE
I looked into your case ID 15836175971 but was unable to find information, I however looked into case ID 15828210251 and found more information around the ASIN and conversations between support.
I have escalated your case to a listings team to review. Please allow up to 10 business days (weekends not included) for them to respond.
Once I have updates I will notify you here. Thank you.
Sandy
@Jim_Amazon another Nicobobo rears it's ugly head.
Place order of the item , once received and you see that is not the original item, file return and reason " inaccurate website description ", then write " counterfeit " , that's all. That should do, bots will remove listing from Amazon.
very common practice from chinese or other sellers happen to us and amazon dont care, they just come and take your best rank listings!
ATALUA is posing as a brand and not simply as a store on the Amazon marketplace. They have done some sort of backdoor hijacking where we (TakeOFF™ Adhesive Remover) can no longer modify our product listing page because we have lost the permission to do so. Please help me understanding how a company in no way associated with our company can pose as the brand of record for ASIN B0B6WW9CFY
Let me know because I am more than curious how this happened. Ty Team TakeOFF™
ATALUA is posing as a brand and not simply as a store on the Amazon marketplace. They have done some sort of backdoor hijacking where we (TakeOFF™ Adhesive Remover) can no longer modify our product listing page because we have lost the permission to do so. Please help me understanding how a company in no way associated with our company can pose as the brand of record for ASIN B0B6WW9CFY
Let me know because I am more than curious how this happened. Ty Team TakeOFF™
ATALUA is posing as a brand and not simply as a store on the Amazon marketplace. They have done some sort of backdoor hijacking where we (TakeOFF™ Adhesive Remover) can no longer modify our product listing page because we have lost the permission to do so. Please help me understanding how a company in no way associated with our company can pose as the brand of record for ASIN B0B6WW9CFY
Let me know because I am more than curious how this happened. Ty Team TakeOFF™
Hi @Seller_7EzFWOQ8rXmpE
My name is Sandy from the Community manager team. If you have not done this already, would you please submit a case to seller support to investigate this issue.
If you have done this already, please reply with the case ID so I can investigate the details. Thank you!
Sandy
Thank you for the reply Sandy here is my case ID: 15836175971, please note when looking at the case. I clearly stated my issue but the responses I received were related to uploading a new ASIN and that is NOT what I was doing. I was trying to modify some product detail to improve it and I could not because ATALUA has some how put themselves in the position of the brand in my view in Sellers Central. Thanks for looking into this.
Hi @Sandy_Amazon wondering if you were able to do any additional research or escalate this with your team? Please let me know, it would be great to resolve this sooner than later. Thanks in advance for the help. Team TakeOFF™
Have you tried filing a complaint at this link?
https://sellercentral.amazon.com/abuse-submission/form/intellectual-property
As an aside...lol :) Is your product similar to UnDu?
Hello @Sandy_Amazon
my listings are hijacked by brand 'OWUKS'.could you pls help to change the brand back to my brand 'JINGKUN' .
and it is also split due to this brand hijacking. pls help me to merge them together normally. My case ID:15831319261 Looking forward to hearing from you.
Thank you
Hi @Seller_VPGbgrlLAYMCP thanks for the reply I have done this but since sellers can utilize logos and product images across the Amazon platform (from my understanding) in the multiple stores that sell the same products I don't think it fits in the box so there wasn't a direct violation. But what this company has done and the seller support help was shocked at is that they have superseded the brand (us) in Sellers Central for this one SKU. This is more of a back door "hack" of the Amazon platform. I put every image and every bit of product detail on the Amazon platform that pertains to TakeOFF™ products and we are listed in the brand registry and I have no control of modifying, updating, or changing this one ASIN. That is wild IMO, I just want to know exactly how this can happen. PS technically UnDu is a competitor, but they advertise that the product Safely and instantly remove oil-based labels. TakeOFF™ will dissolve the adhesive of any label, remove oil, grease, pine sap, tar, etc. So we (Team TakeOFF™) don't see them as a competitor :-), we are also a prop 65 compliant product. Ty for your reply in this thread.
HI @Seller_7EzFWOQ8rXmpE
Thank you for the case ID. I will investigate today and update you on any findings or escalation status. Thank you for your patience!
Sandy
Hi @Seller_7EzFWOQ8rXmpE
I looked into your case ID 15836175971 but was unable to find information, I however looked into case ID 15828210251 and found more information around the ASIN and conversations between support.
I have escalated your case to a listings team to review. Please allow up to 10 business days (weekends not included) for them to respond.
Once I have updates I will notify you here. Thank you.
Sandy
@Jim_Amazon another Nicobobo rears it's ugly head.
Place order of the item , once received and you see that is not the original item, file return and reason " inaccurate website description ", then write " counterfeit " , that's all. That should do, bots will remove listing from Amazon.
very common practice from chinese or other sellers happen to us and amazon dont care, they just come and take your best rank listings!
Hi @Seller_7EzFWOQ8rXmpE
My name is Sandy from the Community manager team. If you have not done this already, would you please submit a case to seller support to investigate this issue.
If you have done this already, please reply with the case ID so I can investigate the details. Thank you!
Sandy
Hi @Seller_7EzFWOQ8rXmpE
My name is Sandy from the Community manager team. If you have not done this already, would you please submit a case to seller support to investigate this issue.
If you have done this already, please reply with the case ID so I can investigate the details. Thank you!
Sandy
Thank you for the reply Sandy here is my case ID: 15836175971, please note when looking at the case. I clearly stated my issue but the responses I received were related to uploading a new ASIN and that is NOT what I was doing. I was trying to modify some product detail to improve it and I could not because ATALUA has some how put themselves in the position of the brand in my view in Sellers Central. Thanks for looking into this.
Thank you for the reply Sandy here is my case ID: 15836175971, please note when looking at the case. I clearly stated my issue but the responses I received were related to uploading a new ASIN and that is NOT what I was doing. I was trying to modify some product detail to improve it and I could not because ATALUA has some how put themselves in the position of the brand in my view in Sellers Central. Thanks for looking into this.
Hi @Sandy_Amazon wondering if you were able to do any additional research or escalate this with your team? Please let me know, it would be great to resolve this sooner than later. Thanks in advance for the help. Team TakeOFF™
Hi @Sandy_Amazon wondering if you were able to do any additional research or escalate this with your team? Please let me know, it would be great to resolve this sooner than later. Thanks in advance for the help. Team TakeOFF™
Have you tried filing a complaint at this link?
https://sellercentral.amazon.com/abuse-submission/form/intellectual-property
As an aside...lol :) Is your product similar to UnDu?
Have you tried filing a complaint at this link?
https://sellercentral.amazon.com/abuse-submission/form/intellectual-property
As an aside...lol :) Is your product similar to UnDu?
Hello @Sandy_Amazon
my listings are hijacked by brand 'OWUKS'.could you pls help to change the brand back to my brand 'JINGKUN' .
and it is also split due to this brand hijacking. pls help me to merge them together normally. My case ID:15831319261 Looking forward to hearing from you.
Thank you
Hello @Sandy_Amazon
my listings are hijacked by brand 'OWUKS'.could you pls help to change the brand back to my brand 'JINGKUN' .
and it is also split due to this brand hijacking. pls help me to merge them together normally. My case ID:15831319261 Looking forward to hearing from you.
Thank you
Hi @Seller_VPGbgrlLAYMCP thanks for the reply I have done this but since sellers can utilize logos and product images across the Amazon platform (from my understanding) in the multiple stores that sell the same products I don't think it fits in the box so there wasn't a direct violation. But what this company has done and the seller support help was shocked at is that they have superseded the brand (us) in Sellers Central for this one SKU. This is more of a back door "hack" of the Amazon platform. I put every image and every bit of product detail on the Amazon platform that pertains to TakeOFF™ products and we are listed in the brand registry and I have no control of modifying, updating, or changing this one ASIN. That is wild IMO, I just want to know exactly how this can happen. PS technically UnDu is a competitor, but they advertise that the product Safely and instantly remove oil-based labels. TakeOFF™ will dissolve the adhesive of any label, remove oil, grease, pine sap, tar, etc. So we (Team TakeOFF™) don't see them as a competitor :-), we are also a prop 65 compliant product. Ty for your reply in this thread.
Hi @Seller_VPGbgrlLAYMCP thanks for the reply I have done this but since sellers can utilize logos and product images across the Amazon platform (from my understanding) in the multiple stores that sell the same products I don't think it fits in the box so there wasn't a direct violation. But what this company has done and the seller support help was shocked at is that they have superseded the brand (us) in Sellers Central for this one SKU. This is more of a back door "hack" of the Amazon platform. I put every image and every bit of product detail on the Amazon platform that pertains to TakeOFF™ products and we are listed in the brand registry and I have no control of modifying, updating, or changing this one ASIN. That is wild IMO, I just want to know exactly how this can happen. PS technically UnDu is a competitor, but they advertise that the product Safely and instantly remove oil-based labels. TakeOFF™ will dissolve the adhesive of any label, remove oil, grease, pine sap, tar, etc. So we (Team TakeOFF™) don't see them as a competitor :-), we are also a prop 65 compliant product. Ty for your reply in this thread.
HI @Seller_7EzFWOQ8rXmpE
Thank you for the case ID. I will investigate today and update you on any findings or escalation status. Thank you for your patience!
Sandy
HI @Seller_7EzFWOQ8rXmpE
Thank you for the case ID. I will investigate today and update you on any findings or escalation status. Thank you for your patience!
Sandy
Hi @Seller_7EzFWOQ8rXmpE
I looked into your case ID 15836175971 but was unable to find information, I however looked into case ID 15828210251 and found more information around the ASIN and conversations between support.
I have escalated your case to a listings team to review. Please allow up to 10 business days (weekends not included) for them to respond.
Once I have updates I will notify you here. Thank you.
Sandy
Hi @Seller_7EzFWOQ8rXmpE
I looked into your case ID 15836175971 but was unable to find information, I however looked into case ID 15828210251 and found more information around the ASIN and conversations between support.
I have escalated your case to a listings team to review. Please allow up to 10 business days (weekends not included) for them to respond.
Once I have updates I will notify you here. Thank you.
Sandy
@Jim_Amazon another Nicobobo rears it's ugly head.
@Jim_Amazon another Nicobobo rears it's ugly head.
Place order of the item , once received and you see that is not the original item, file return and reason " inaccurate website description ", then write " counterfeit " , that's all. That should do, bots will remove listing from Amazon.
Place order of the item , once received and you see that is not the original item, file return and reason " inaccurate website description ", then write " counterfeit " , that's all. That should do, bots will remove listing from Amazon.
very common practice from chinese or other sellers happen to us and amazon dont care, they just come and take your best rank listings!
very common practice from chinese or other sellers happen to us and amazon dont care, they just come and take your best rank listings!