Get over $50K in potential incentives when you start selling with Amazon. Learn how
Get over $50K in potential incentives when you start selling with Amazon. Learn how
    Seller Forums
    ForumsHomeDiscussionsGroups
    ForumsHomeDiscussionsGroups
    user profile
    Seller_4RHtEl3Y0dRz4

    Unable to change variation theme despite successful file upload

    Variation Theme Mismatch – Case ID: 17939091171

    I contacted Amazon Seller Support to verify the variation theme for a product batch with Batch ID: 359074020270. The support agent confirmed that the variation theme tied to this batch is Size-Scent.

    However, on the live product detail page, the variation theme appears as Size-Name instead, which is inconsistent with the batch file data. When I asked for clarification, the support couldn't fully explain the mismatch but asked about the original variation theme before the feed file upload. I clarified that the original theme was Size-Scent, and I deleted the previous variation because one of the scent options was not displaying properly

    I'm raising this issue here to understand:

    Why is the live variation theme showing as Size-Name when the batch upload was set as Size-Scent?

    i need to make sure that it will display as size-scent

    49 views
    13 replies
    Create and Manage Listings
    Tags:ASIN, Custom Products, Detail page, Listings, SKU
    00
    Reply
    user profile
    Seller_4RHtEl3Y0dRz4

    Unable to change variation theme despite successful file upload

    Variation Theme Mismatch – Case ID: 17939091171

    I contacted Amazon Seller Support to verify the variation theme for a product batch with Batch ID: 359074020270. The support agent confirmed that the variation theme tied to this batch is Size-Scent.

    However, on the live product detail page, the variation theme appears as Size-Name instead, which is inconsistent with the batch file data. When I asked for clarification, the support couldn't fully explain the mismatch but asked about the original variation theme before the feed file upload. I clarified that the original theme was Size-Scent, and I deleted the previous variation because one of the scent options was not displaying properly

    I'm raising this issue here to understand:

    Why is the live variation theme showing as Size-Name when the batch upload was set as Size-Scent?

    i need to make sure that it will display as size-scent

    Create and Manage Listings
    Tags:ASIN, Custom Products, Detail page, Listings, SKU
    00
    49 views
    13 replies
    Reply
    13 replies
    user profile
    Seller_4RHtEl3Y0dRz4
    In reply to: Seller_4RHtEl3Y0dRz4's post

    Dear @Manny_Amazon,

    Sorry for troubling you with this issue, I’m reaching out kindly to request your support with this issue. I understand you may have a full schedule, and I truly appreciate any time or assistance you can offer regarding this matter.

    00
    user profile
    Michelle_Amazon
    In reply to: Seller_4RHtEl3Y0dRz4's post

    Hi @Seller_4RHtEl3Y0dRz4,

    Thanks for reaching out. I am sorry to hear that you are having issues updating your variation. I have reviewed the case and see that they want you to confirm that the variation has been corrected. Please reply back to the case and let me know if you still need help after you reply and they have taken any additional steps if necessary.

    Regards,

    Michelle

    00
    Follow this discussion to be notified of new activity
    user profile
    Seller_4RHtEl3Y0dRz4

    Unable to change variation theme despite successful file upload

    Variation Theme Mismatch – Case ID: 17939091171

    I contacted Amazon Seller Support to verify the variation theme for a product batch with Batch ID: 359074020270. The support agent confirmed that the variation theme tied to this batch is Size-Scent.

    However, on the live product detail page, the variation theme appears as Size-Name instead, which is inconsistent with the batch file data. When I asked for clarification, the support couldn't fully explain the mismatch but asked about the original variation theme before the feed file upload. I clarified that the original theme was Size-Scent, and I deleted the previous variation because one of the scent options was not displaying properly

    I'm raising this issue here to understand:

    Why is the live variation theme showing as Size-Name when the batch upload was set as Size-Scent?

    i need to make sure that it will display as size-scent

    49 views
    13 replies
    Create and Manage Listings
    Tags:ASIN, Custom Products, Detail page, Listings, SKU
    00
    Reply
    user profile
    Seller_4RHtEl3Y0dRz4

    Unable to change variation theme despite successful file upload

    Variation Theme Mismatch – Case ID: 17939091171

    I contacted Amazon Seller Support to verify the variation theme for a product batch with Batch ID: 359074020270. The support agent confirmed that the variation theme tied to this batch is Size-Scent.

    However, on the live product detail page, the variation theme appears as Size-Name instead, which is inconsistent with the batch file data. When I asked for clarification, the support couldn't fully explain the mismatch but asked about the original variation theme before the feed file upload. I clarified that the original theme was Size-Scent, and I deleted the previous variation because one of the scent options was not displaying properly

    I'm raising this issue here to understand:

    Why is the live variation theme showing as Size-Name when the batch upload was set as Size-Scent?

    i need to make sure that it will display as size-scent

    Create and Manage Listings
    Tags:ASIN, Custom Products, Detail page, Listings, SKU
    00
    49 views
    13 replies
    Reply
    user profile

    Unable to change variation theme despite successful file upload

    by Seller_4RHtEl3Y0dRz4

    Variation Theme Mismatch – Case ID: 17939091171

    I contacted Amazon Seller Support to verify the variation theme for a product batch with Batch ID: 359074020270. The support agent confirmed that the variation theme tied to this batch is Size-Scent.

    However, on the live product detail page, the variation theme appears as Size-Name instead, which is inconsistent with the batch file data. When I asked for clarification, the support couldn't fully explain the mismatch but asked about the original variation theme before the feed file upload. I clarified that the original theme was Size-Scent, and I deleted the previous variation because one of the scent options was not displaying properly

    I'm raising this issue here to understand:

    Why is the live variation theme showing as Size-Name when the batch upload was set as Size-Scent?

    i need to make sure that it will display as size-scent

    Create and Manage Listings
    Tags:ASIN, Custom Products, Detail page, Listings, SKU
    00
    49 views
    13 replies
    Reply
    13 replies
    13 replies
    Quick filters
    Sort by
    user profile
    Seller_4RHtEl3Y0dRz4
    In reply to: Seller_4RHtEl3Y0dRz4's post

    Dear @Manny_Amazon,

    Sorry for troubling you with this issue, I’m reaching out kindly to request your support with this issue. I understand you may have a full schedule, and I truly appreciate any time or assistance you can offer regarding this matter.

    00
    user profile
    Michelle_Amazon
    In reply to: Seller_4RHtEl3Y0dRz4's post

    Hi @Seller_4RHtEl3Y0dRz4,

    Thanks for reaching out. I am sorry to hear that you are having issues updating your variation. I have reviewed the case and see that they want you to confirm that the variation has been corrected. Please reply back to the case and let me know if you still need help after you reply and they have taken any additional steps if necessary.

    Regards,

    Michelle

    00
    Follow this discussion to be notified of new activity
    user profile
    Seller_4RHtEl3Y0dRz4
    In reply to: Seller_4RHtEl3Y0dRz4's post

    Dear @Manny_Amazon,

    Sorry for troubling you with this issue, I’m reaching out kindly to request your support with this issue. I understand you may have a full schedule, and I truly appreciate any time or assistance you can offer regarding this matter.

    00
    user profile
    Seller_4RHtEl3Y0dRz4
    In reply to: Seller_4RHtEl3Y0dRz4's post

    Dear @Manny_Amazon,

    Sorry for troubling you with this issue, I’m reaching out kindly to request your support with this issue. I understand you may have a full schedule, and I truly appreciate any time or assistance you can offer regarding this matter.

    00
    Reply
    user profile
    Michelle_Amazon
    In reply to: Seller_4RHtEl3Y0dRz4's post

    Hi @Seller_4RHtEl3Y0dRz4,

    Thanks for reaching out. I am sorry to hear that you are having issues updating your variation. I have reviewed the case and see that they want you to confirm that the variation has been corrected. Please reply back to the case and let me know if you still need help after you reply and they have taken any additional steps if necessary.

    Regards,

    Michelle

    00
    user profile
    Michelle_Amazon
    In reply to: Seller_4RHtEl3Y0dRz4's post

    Hi @Seller_4RHtEl3Y0dRz4,

    Thanks for reaching out. I am sorry to hear that you are having issues updating your variation. I have reviewed the case and see that they want you to confirm that the variation has been corrected. Please reply back to the case and let me know if you still need help after you reply and they have taken any additional steps if necessary.

    Regards,

    Michelle

    00
    Reply
    Follow this discussion to be notified of new activity