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Changing attribute values
Can someone tell me how to update the attributes highlighted in yellow? I am the brand owner. These values (blurred out) next to the bold attributes are incorrect. Some of them can be changed in seller central, some cannot. I have contacted seller support many times in an effort to change them but as always nobody knows how to do anything.
12 replies
Seller_yGuYu1p04QuZ5
if you have a VC account, some attributes might be found there.
Manny_Amazon
Hello @Seller_QTm3lopyuvwlt,
Thanks for posting regarding this inquiry. I can look into updating the attributes on my end. Can you clarify which ASINs you need to update, which attributes to update, and what you'd like them to be?
Regards,
- Manny
Manny_Amazon
Hello @Seller_QTm3lopyuvwlt,
Thanks for the confirmation. I've gone ahead and contacted our partner team and requested their assistance in reviewing this request. I'll follow up as soon as I hear back from the team.
Regards,
- Manny
Seller_QTm3lopyuvwlt
They tried to fix it and now they made it worse. There are now more attributes that are incorrect. How are we supposed to run a business on Amazon if we don't have control over our own products listing. It is so difficult to manage the listings as the information keeps changing without the brand owner knowing.
Rose_Amazon
@Smarticase, sorry to hear that and thank you for the update. I checked in with the team and they are still working on your case.
Thanks again for your patience, best regards,
Rose_Amazon
Seller_QTm3lopyuvwlt
I have to take the listing down temporarily until it is resolved. I wanted launch other products on Amazon but since there is no control over the product page I am hesitant to move forward with new products.
Manny_Amazon
Hello @Seller_QTm3lopyuvwlt,
Just following up to let you know our partner team has reached out to you via case 15868657261 with more information relating to your inquiry. Please refer to this update, and if you have any additional questions, feel free to reopen the case for additional assistance.
Thanks for your understanding.
- Manny
Seller_QTm3lopyuvwlt
Now other attributes have changed and are incorrect on other ASINs. I have two more cases open to resolve them.
Case 15890068791
Case 15909198961
Manny_Amazon
Hello @Seller_QTm3lopyuvwlt,
Thanks for letting me know about these cases. I've reviewed your request, and see that case 15909198961 was processed a few hours ago in which the request has been addressed, and the update was made to update the "Motherboard Compatibility" attribute for ASIN B07WXK38YM. Please allow up to 48 hours for the changes to reflect on the detail page.
For case 15890068791, it is currently open and being processed by the team. Please allow them some time to review and make the requested updates to ASIN B08VSDCQM2.
Regards,
- Manny
Seller_QTm3lopyuvwlt
They keep replying to the case and tell me to update this in Seller Central. But these attributes are not in Seller Central or in the excell file template.
Manny_Amazon
Hello @Seller_QTm3lopyuvwlt,
I see that the update has been made and this is fixed now. If you have any additional questions, please don't hesitate to reopen case 15890068791.
Regards,
- Manny
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