Hello,

Does anyone know if there is a way to edit the product review request email that goes out? My automated tool was off for about a month so I've been having to use the native review request option in the seller central. BUT the issue is, the way their review request email template is set up, the seller review box is above the product review, so as a result all the reviews from past month instead of going to my product have been left on my seller profile page which is annoying and not helpful.

If anyone from Amazon's staff is reading this, can you simply switch your template for the review requests and have the product review box FIRST and the seller review box second? Would make a world of difference.

I am looking for insight on trying to get more reviews from verified purchases. I send out ONE request 7 days after purchase. From everything I read it indicates Amazon will not allow me to send a 2nd request or contact the customer. Yet, on my personal Amazon account I purchased an item from another buyer and they send me direct emails from Amazon weekly asking for a review of the item. This is a chinese seller that started in 2021. Am I missing something? How can they keep emailing me for a review request yet I am not allowed. Any insight would be greatly appreciated.

Hello Amazon Seller Support,

I am writing to request the removal of a customer review that has been posted on one of my product listings. The review in question pertains to issues caused by Amazon's Fulfillment by Amazon (FBA) service, namely slow delivery and product damage.

According to Amazon's review policies, reviews that primarily discuss fulfillment experiences or shipping delays fall under feedback, not product reviews, and are therefore eligible for removal.

Here are the details of the review:

ASIN: B0DBHVGX76

Review Date: November 11, 2024

Review Content: Arrived very late. All wrinkled and with the hanging broken.

Review URL: https://www.amazon.com/gp/customer-reviews/R2X8VXJCUCB0HH/ref=cm_cr_dp_d_rvw_ttl?ie=UTF8&ASIN=B0DBHVGX76

Since the concerns raised in the review are directly related to FBA services and not the product itself, I kindly request that the review be removed.

I've tried submitting a report to resolve this issue but can't got a response back, so hopefully the Amazon team can help me with that.

Thanks in Advance.