Wrong item returned, increasing in frequency?
Has anyone else had an increase in the wrong item returned? My main product is a fairly expensive (~$180) electronics tool and lately I've had a number of returns of the wrong item, always something I don't sell and something worth only a dollar or two. Very clearly the wrong item. At what point will Amazon start opening boxes to check, or at least weighing packages? Is it possible to have FBA items returned directly to me so I can accept or deny them myself?
Wrong item returned, increasing in frequency?
Has anyone else had an increase in the wrong item returned? My main product is a fairly expensive (~$180) electronics tool and lately I've had a number of returns of the wrong item, always something I don't sell and something worth only a dollar or two. Very clearly the wrong item. At what point will Amazon start opening boxes to check, or at least weighing packages? Is it possible to have FBA items returned directly to me so I can accept or deny them myself?
8 replies
Seller_GYBivd6QH6hzX
Yeah we're seeing it too, same deal with regard to price of item we sold relative to value of completely incorrect item we get back.
I'm given to suspect it's just the latest social media-propagated scam, they seem to come and go in waves with varying tactics being used against their targeted products.
The other likely possibility is that it's the work of the fairly organized triangulation scammers that have popped up a lot in the past half-year or so, where scammers clone your listings onto other sites like WM and the Bay, then when their customer orders from the fake listing the scammer places an order on your listing to ship to their customer, and once their customer has it and the scammer has been paid, the scammer opens a return on the Amazon order and sends back utter nonsense for a full refund, no questions asked, thus getting 2x the money.
Unfortunately, there's no way to have FBA items returned directly to you - they always go to Amazon warehouse first, then to you... and even if they were returned directly to you, that sadly doesn't help much since most FBA sales will be refunded at first scan regardless of weight or anything else. All we can really do is open cases and hope that we might see a reimbursement!
Seller_y79MQHIY0I76X
we recently had someone order a BMW license plate framed and returned lingerie.
Used lingerie.
The way Amazon's return policies are means this will never end. We get "wrong item sent" all the time and it's not the wrong item compared to what was ordered, the customer ordered the wrong item for their application. There needs to be checks and balances for these returns and I do not know how Amazon gets away with it. Even if you do file a SAFE-T claim, they generally only pay 10% of the order total.
Where does the rest of the money go? Into Amazon's pocket. Isn't that outright theft?
Seller_PTlxYn4jL0UAO
we get a lot of wrong items, but worse than that is the items that are correct but are just in horrible shape. I got a jacket back yesterday with black marker on it. You can't resell that. And if you get back $20 from SAFE T CLAIM, that is still a huge loss every time.
Seller_zc50DVO3FE5fz
There used to be a time if an FBA customer received a wrong item, Amazon actually wouldn't hold the seller accountable. Then that policy eventually just vanished. If Amazon accepts our inventory, then Amazon should be responsible whenever a customer claims they received a wrong item.
Seller_PNwUQLkqFLu1F
Majority of returns are either wrong item or original item completely destroyed/heavily used.
Sometimes SAFE-T claims help but it is always a battle. I feel very strange when I have to fight for my own money, trying to prove some AI BOT that it is either wrong item or literally circle the spots where item is destroyed... Sellers should not be focusing on battles for their own goods, sellers should do the selling.
Seller_GZyRxz39LaLWo
Amazon's return policy actually encourages fraud and is a huge liability for sellers. I once had someone return to us a ball of USED bandages, and Amazon gave them a full refund, and denied our claim. Sellers just can't win with this return policy.
Seller_Ha6JyVvDK6Ybs
Amazon rewards customers who do this and then when you file safe-t on issues like this it seems like 7 out of 10 they will deny you and say its not covered then mark it no longer will respond which is BS! Seems Amazon items they sell themself have different policies and guidelines to prevent theft on their items as their system is designed simply to harm and put small business out of business.
Joey_Amazon
Hey @Seller_EgqSKj39qs6ob,
Appreciate you posting here at the forums!
Do you have a specific case or order you would like us to look into it ? If so, please share it here.
Thanks,
Joey
Wrong item returned, increasing in frequency?
Has anyone else had an increase in the wrong item returned? My main product is a fairly expensive (~$180) electronics tool and lately I've had a number of returns of the wrong item, always something I don't sell and something worth only a dollar or two. Very clearly the wrong item. At what point will Amazon start opening boxes to check, or at least weighing packages? Is it possible to have FBA items returned directly to me so I can accept or deny them myself?
Wrong item returned, increasing in frequency?
Has anyone else had an increase in the wrong item returned? My main product is a fairly expensive (~$180) electronics tool and lately I've had a number of returns of the wrong item, always something I don't sell and something worth only a dollar or two. Very clearly the wrong item. At what point will Amazon start opening boxes to check, or at least weighing packages? Is it possible to have FBA items returned directly to me so I can accept or deny them myself?
Wrong item returned, increasing in frequency?
Has anyone else had an increase in the wrong item returned? My main product is a fairly expensive (~$180) electronics tool and lately I've had a number of returns of the wrong item, always something I don't sell and something worth only a dollar or two. Very clearly the wrong item. At what point will Amazon start opening boxes to check, or at least weighing packages? Is it possible to have FBA items returned directly to me so I can accept or deny them myself?
8 replies
8 replies
Seller_GYBivd6QH6hzX
Yeah we're seeing it too, same deal with regard to price of item we sold relative to value of completely incorrect item we get back.
I'm given to suspect it's just the latest social media-propagated scam, they seem to come and go in waves with varying tactics being used against their targeted products.
The other likely possibility is that it's the work of the fairly organized triangulation scammers that have popped up a lot in the past half-year or so, where scammers clone your listings onto other sites like WM and the Bay, then when their customer orders from the fake listing the scammer places an order on your listing to ship to their customer, and once their customer has it and the scammer has been paid, the scammer opens a return on the Amazon order and sends back utter nonsense for a full refund, no questions asked, thus getting 2x the money.
Unfortunately, there's no way to have FBA items returned directly to you - they always go to Amazon warehouse first, then to you... and even if they were returned directly to you, that sadly doesn't help much since most FBA sales will be refunded at first scan regardless of weight or anything else. All we can really do is open cases and hope that we might see a reimbursement!
Seller_y79MQHIY0I76X
we recently had someone order a BMW license plate framed and returned lingerie.
Used lingerie.
The way Amazon's return policies are means this will never end. We get "wrong item sent" all the time and it's not the wrong item compared to what was ordered, the customer ordered the wrong item for their application. There needs to be checks and balances for these returns and I do not know how Amazon gets away with it. Even if you do file a SAFE-T claim, they generally only pay 10% of the order total.
Where does the rest of the money go? Into Amazon's pocket. Isn't that outright theft?
Seller_PTlxYn4jL0UAO
we get a lot of wrong items, but worse than that is the items that are correct but are just in horrible shape. I got a jacket back yesterday with black marker on it. You can't resell that. And if you get back $20 from SAFE T CLAIM, that is still a huge loss every time.
Seller_zc50DVO3FE5fz
There used to be a time if an FBA customer received a wrong item, Amazon actually wouldn't hold the seller accountable. Then that policy eventually just vanished. If Amazon accepts our inventory, then Amazon should be responsible whenever a customer claims they received a wrong item.
Seller_PNwUQLkqFLu1F
Majority of returns are either wrong item or original item completely destroyed/heavily used.
Sometimes SAFE-T claims help but it is always a battle. I feel very strange when I have to fight for my own money, trying to prove some AI BOT that it is either wrong item or literally circle the spots where item is destroyed... Sellers should not be focusing on battles for their own goods, sellers should do the selling.
Seller_GZyRxz39LaLWo
Amazon's return policy actually encourages fraud and is a huge liability for sellers. I once had someone return to us a ball of USED bandages, and Amazon gave them a full refund, and denied our claim. Sellers just can't win with this return policy.
Seller_Ha6JyVvDK6Ybs
Amazon rewards customers who do this and then when you file safe-t on issues like this it seems like 7 out of 10 they will deny you and say its not covered then mark it no longer will respond which is BS! Seems Amazon items they sell themself have different policies and guidelines to prevent theft on their items as their system is designed simply to harm and put small business out of business.
Joey_Amazon
Hey @Seller_EgqSKj39qs6ob,
Appreciate you posting here at the forums!
Do you have a specific case or order you would like us to look into it ? If so, please share it here.
Thanks,
Joey
Seller_GYBivd6QH6hzX
Yeah we're seeing it too, same deal with regard to price of item we sold relative to value of completely incorrect item we get back.
I'm given to suspect it's just the latest social media-propagated scam, they seem to come and go in waves with varying tactics being used against their targeted products.
The other likely possibility is that it's the work of the fairly organized triangulation scammers that have popped up a lot in the past half-year or so, where scammers clone your listings onto other sites like WM and the Bay, then when their customer orders from the fake listing the scammer places an order on your listing to ship to their customer, and once their customer has it and the scammer has been paid, the scammer opens a return on the Amazon order and sends back utter nonsense for a full refund, no questions asked, thus getting 2x the money.
Unfortunately, there's no way to have FBA items returned directly to you - they always go to Amazon warehouse first, then to you... and even if they were returned directly to you, that sadly doesn't help much since most FBA sales will be refunded at first scan regardless of weight or anything else. All we can really do is open cases and hope that we might see a reimbursement!
Seller_GYBivd6QH6hzX
Yeah we're seeing it too, same deal with regard to price of item we sold relative to value of completely incorrect item we get back.
I'm given to suspect it's just the latest social media-propagated scam, they seem to come and go in waves with varying tactics being used against their targeted products.
The other likely possibility is that it's the work of the fairly organized triangulation scammers that have popped up a lot in the past half-year or so, where scammers clone your listings onto other sites like WM and the Bay, then when their customer orders from the fake listing the scammer places an order on your listing to ship to their customer, and once their customer has it and the scammer has been paid, the scammer opens a return on the Amazon order and sends back utter nonsense for a full refund, no questions asked, thus getting 2x the money.
Unfortunately, there's no way to have FBA items returned directly to you - they always go to Amazon warehouse first, then to you... and even if they were returned directly to you, that sadly doesn't help much since most FBA sales will be refunded at first scan regardless of weight or anything else. All we can really do is open cases and hope that we might see a reimbursement!
Seller_y79MQHIY0I76X
we recently had someone order a BMW license plate framed and returned lingerie.
Used lingerie.
The way Amazon's return policies are means this will never end. We get "wrong item sent" all the time and it's not the wrong item compared to what was ordered, the customer ordered the wrong item for their application. There needs to be checks and balances for these returns and I do not know how Amazon gets away with it. Even if you do file a SAFE-T claim, they generally only pay 10% of the order total.
Where does the rest of the money go? Into Amazon's pocket. Isn't that outright theft?
Seller_y79MQHIY0I76X
we recently had someone order a BMW license plate framed and returned lingerie.
Used lingerie.
The way Amazon's return policies are means this will never end. We get "wrong item sent" all the time and it's not the wrong item compared to what was ordered, the customer ordered the wrong item for their application. There needs to be checks and balances for these returns and I do not know how Amazon gets away with it. Even if you do file a SAFE-T claim, they generally only pay 10% of the order total.
Where does the rest of the money go? Into Amazon's pocket. Isn't that outright theft?
Seller_PTlxYn4jL0UAO
we get a lot of wrong items, but worse than that is the items that are correct but are just in horrible shape. I got a jacket back yesterday with black marker on it. You can't resell that. And if you get back $20 from SAFE T CLAIM, that is still a huge loss every time.
Seller_PTlxYn4jL0UAO
we get a lot of wrong items, but worse than that is the items that are correct but are just in horrible shape. I got a jacket back yesterday with black marker on it. You can't resell that. And if you get back $20 from SAFE T CLAIM, that is still a huge loss every time.
Seller_zc50DVO3FE5fz
There used to be a time if an FBA customer received a wrong item, Amazon actually wouldn't hold the seller accountable. Then that policy eventually just vanished. If Amazon accepts our inventory, then Amazon should be responsible whenever a customer claims they received a wrong item.
Seller_zc50DVO3FE5fz
There used to be a time if an FBA customer received a wrong item, Amazon actually wouldn't hold the seller accountable. Then that policy eventually just vanished. If Amazon accepts our inventory, then Amazon should be responsible whenever a customer claims they received a wrong item.
Seller_PNwUQLkqFLu1F
Majority of returns are either wrong item or original item completely destroyed/heavily used.
Sometimes SAFE-T claims help but it is always a battle. I feel very strange when I have to fight for my own money, trying to prove some AI BOT that it is either wrong item or literally circle the spots where item is destroyed... Sellers should not be focusing on battles for their own goods, sellers should do the selling.
Seller_PNwUQLkqFLu1F
Majority of returns are either wrong item or original item completely destroyed/heavily used.
Sometimes SAFE-T claims help but it is always a battle. I feel very strange when I have to fight for my own money, trying to prove some AI BOT that it is either wrong item or literally circle the spots where item is destroyed... Sellers should not be focusing on battles for their own goods, sellers should do the selling.
Seller_GZyRxz39LaLWo
Amazon's return policy actually encourages fraud and is a huge liability for sellers. I once had someone return to us a ball of USED bandages, and Amazon gave them a full refund, and denied our claim. Sellers just can't win with this return policy.
Seller_GZyRxz39LaLWo
Amazon's return policy actually encourages fraud and is a huge liability for sellers. I once had someone return to us a ball of USED bandages, and Amazon gave them a full refund, and denied our claim. Sellers just can't win with this return policy.
Seller_Ha6JyVvDK6Ybs
Amazon rewards customers who do this and then when you file safe-t on issues like this it seems like 7 out of 10 they will deny you and say its not covered then mark it no longer will respond which is BS! Seems Amazon items they sell themself have different policies and guidelines to prevent theft on their items as their system is designed simply to harm and put small business out of business.
Seller_Ha6JyVvDK6Ybs
Amazon rewards customers who do this and then when you file safe-t on issues like this it seems like 7 out of 10 they will deny you and say its not covered then mark it no longer will respond which is BS! Seems Amazon items they sell themself have different policies and guidelines to prevent theft on their items as their system is designed simply to harm and put small business out of business.
Joey_Amazon
Hey @Seller_EgqSKj39qs6ob,
Appreciate you posting here at the forums!
Do you have a specific case or order you would like us to look into it ? If so, please share it here.
Thanks,
Joey
Joey_Amazon
Hey @Seller_EgqSKj39qs6ob,
Appreciate you posting here at the forums!
Do you have a specific case or order you would like us to look into it ? If so, please share it here.
Thanks,
Joey
