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My Account Deactivated
My account was deactivated for IP complaint for Counterfeit and copyright. Can anyone help with this matter?
3 replies
Seller_nRFmxiQg4EGrw
What were you selling?
Where did you source it?
If a branded product, do you have written authorization FROM THE BRAND to sell their product on Amazon?
Without more details, no one can help. Post your notice here so that anyone able to help can see what Amazon is telling you.
Atlas_Amazon
Hello @Seller_ebsJjpfD02Boh
Thank you for the information regarding the impact to your account and the reason behind it. I understand there are counterfeit and copyright concerns, and I would like to get more information.
What were you selling?
Where did you source it?
If a branded product, do you have written authorization FROM THE BRAND to sell their product on Amazon?
We will require more details regarding the set up of your business to better understand what documents you had available to provide. In addition, we will ask that you provide the initial notification that you received so we may understand the requests being made from you? Would you be able to share more regarding this?
If our team reviews your information and identifies that one of your products may not be authentic, they will be obligated to take action to remove the listing and prevent selling on the account. To resolve this, you would need to provide documentation showing that your product is authentic and authorized for sale. What have you attempted to provide as of now?
We encourage you to share more to this thread so we may continue to provide guidance and support for your situation.
Best,
Atlas
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