Order 113-8570478-9508250. The order was cancelled by the buyer and they just left a 1 star review.

The customer never recieved the product because it was cancelled. I tried to appeal this review and i dont know if this will be removed.

Is there anything that i can do to remove this review because this is really unfiar, i got a 1 star from someone that didn't even recieve the product.

im not sure how to handle this but i hope Amazon can remove that review.

Thank you.

@Seller_DNQGSsdC7DccM

Can any mods help get a feedback removed for a cancelled order? Customer stated " This order was cancelled before item shipped. " Even thought the customer was the one who requested the order be cancelled and yet we're penalized for it? Order id 113-0487389-8870660 any help from the MODs would be greatly appreciated. @Seller_nS0jcFQNDLG3e @Seller_1KYLYkgAlu4xX@Seller_Udi0JNbTrsmUV @Seller_OOVUXZLmb2UEH

Order ID: # 112-8066057-3858629

The customer canceled the order, and then left negative feedback stating they "IT STATES IT WAS CANCELLED BUT YOU ALREADY TOOK THE MONEY OUT OF MY ACCOUNT?".

I opened a case 16656091461 which I need to request a feedback removal, but that was denied stating that it is not a valid reason to have feedback removed.

We accepted their cancellation request when it was made within the cancellation time window. On the order cancellation screen, clearly prompt "This order has been canceled and the buyer will not be charged for the purchase. No further action is needed. For discrepancies or questions about the cancellation process, the buyer should contact Customer Service using the Contact Us form." And it is clearly stated in Amazon regulations that " The buyer is not charged for an order until you confirm shipment. ”

It seems ridiculous to have negative feedback for an item that was cancelled.