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OTDR rate below 90%
For the first time ever in my 15+ years on Amazon my OTDR is below 90%. Late shipment rate you ask? 0 % as everything is shipped on time.
This is happening because of Amazon forcing us to not be able to pad our handling and shipping times. This infuriates me. I used to have 2-3 day handling but ship the day of or the next morning and everything was always delivered on or before the promised date....but nooooo...we have to delight the customer with fast shipping and handling times so we were forced to change everything to next day on shipping time. now we are at 86% OTDR even though everything was shipped on time with tracking scans proving it on shipping purchased from Amazon.
How in the world does Amazon figure this "delights" customers? I know for myself I hate being told a delivery date and then the item shows up late. I probably only purchase 5% of what I used to purchase from amazon because of this. You can no longer trust delivery times promised and it is to the point now where I would say 90% of the things I do order from on Amazon show up at least 1 day late and 90% of those are fulfilled by Amazon...but the rules don't apply to them.
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Seller_g4r3sjZa0pRiu
Mine has also dropped below 90%. Orders are shipped same day even weekends. All shipping was purchased from amazon and my handling time is set to automatic so Should be ok.
Its not just Amazon, our Walmart account is also under 90 now.
Seller_PirwiS2FTQVPp
I did notice all my orders from Amazon just seem to come later now after reading this.....i changed my settings after the agent I called walked me through which settings to change in shipping to be covered.....i hope it works...thats weird that if they can have an item arrive late why cant a normal business?...and the late im talking about is like a few hours late according to OTDR reports.
Seller_y79MQHIY0I76X
What we are running into is a lot of customers are claiming items arrived too late but in fact are delivered on time. I try to explain to the customers and send screenshots of what we see but they almost never reply.
Seller_o6prmMKNlkxyv
Have you set up Shipping Settings Automation (SSA) on your shipping template? In the beginning I had a lot of apprehension and was unsure how this change would effect my shipping. I can tell you after three full month it has been wonderful and it works great. If you set up Shipping Settings Automation (SSA), Automated handling time (AHT), and use Amazon Buy Shipping you will not need to worry about your OTDR again and the shipping works a lot better. You have to make sure to set things up properly for who you use as your shipper but it is seamless after that. Save yourself the stress, setup your shipping to us SSA, AHT, and then use Amazon Buy Shipping. Your will be glad you made the change.
Seller_ResBFKGA0inE8
It's absurd. First off if you ask any US Postal associates, delivery times are ESTIMATED! Not a fact, not a definite day an estimate. And boy these last few weeks they have REALLY slowed down the mail. A state that is 2 states away from me too 5 days to deliver there. My OTDR is just above 80%. This is ridiculous.
Seller_9jYZMo2jvtfO1
Its just Amazon trying to force you to switch to FBA. Weird thing FBA shipping times and complaints was off the charts, we do so much better. But Amazon does not like that so if the UPS, or whatever shipper is delayed its your fault. Only problem is the "other" charges now are insane.
Seller_Ggt6s7zXEwLbA
The problem isn't just ODTR, but Amazon chopping 3 business days off expected delivery times.
It isn't delighting customers at all - it's p*ssing them off - and I have received hundreds of complaints including customers complaining they are done with Amazon and buying elsewhere because orders are not being delivered by Amazon's new artificially created delivery time.
Providing fake delivery times to boost sales is a bad business model. It's a form of fraud.
BUT LET'S BE HONEST HERE ... THIS ISN'T ABOUT DELIGHTING CUSTOMERS.
Amazon couldn't care less if customer orders are late. The real reason is to force sellers to buy shipping from Amazon. If you pay Amazon, plus use AHT and SSA, then the OTDR pain goes away. Doesn't make orders get to customers any faster. As long as you pay Amazon for shipping Amazon doesn't care if orders are "late".
Extortion is also a bad business model. Pay Amazon shipping or else Amazon will inflict this ODTR nonsense on you. It's a form of a protection racket where you pay Amazon to protect you from Amazon.
Seller_Ur2TkT2wEgcwj
Why don't you just adjust your handling?
Seller_t3r7UT9VERGNF
FBA does not hit their own delivery deadlines. We've had several orders over the last few months get returned because of "missed delivery time". All were shipped from different warehouses, so we have filed with Amazon to figure it out. It does not make sense for Amazon to expect FBM to have such fast delivery times if Amazon themselves cannot do it either.
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