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OTDR rate below 90%
For the first time ever in my 15+ years on Amazon my OTDR is below 90%. Late shipment rate you ask? 0 % as everything is shipped on time.
This is happening because of Amazon forcing us to not be able to pad our handling and shipping times. This infuriates me. I used to have 2-3 day handling but ship the day of or the next morning and everything was always delivered on or before the promised date....but nooooo...we have to delight the customer with fast shipping and handling times so we were forced to change everything to next day on shipping time. now we are at 86% OTDR even though everything was shipped on time with tracking scans proving it on shipping purchased from Amazon.
How in the world does Amazon figure this "delights" customers? I know for myself I hate being told a delivery date and then the item shows up late. I probably only purchase 5% of what I used to purchase from amazon because of this. You can no longer trust delivery times promised and it is to the point now where I would say 90% of the things I do order from on Amazon show up at least 1 day late and 90% of those are fulfilled by Amazon...but the rules don't apply to them.
8 replies
Seller_g4r3sjZa0pRiu
Mine has also dropped below 90%. Orders are shipped same day even weekends. All shipping was purchased from amazon and my handling time is set to automatic so Should be ok.
Its not just Amazon, our Walmart account is also under 90 now.
Seller_PirwiS2FTQVPp
I did notice all my orders from Amazon just seem to come later now after reading this.....i changed my settings after the agent I called walked me through which settings to change in shipping to be covered.....i hope it works...thats weird that if they can have an item arrive late why cant a normal business?...and the late im talking about is like a few hours late according to OTDR reports.
Seller_y79MQHIY0I76X
What we are running into is a lot of customers are claiming items arrived too late but in fact are delivered on time. I try to explain to the customers and send screenshots of what we see but they almost never reply.
Seller_o6prmMKNlkxyv
Have you set up Shipping Settings Automation (SSA) on your shipping template? In the beginning I had a lot of apprehension and was unsure how this change would effect my shipping. I can tell you after three full month it has been wonderful and it works great. If you set up Shipping Settings Automation (SSA), Automated handling time (AHT), and use Amazon Buy Shipping you will not need to worry about your OTDR again and the shipping works a lot better. You have to make sure to set things up properly for who you use as your shipper but it is seamless after that. Save yourself the stress, setup your shipping to us SSA, AHT, and then use Amazon Buy Shipping. Your will be glad you made the change.
Seller_ResBFKGA0inE8
It's absurd. First off if you ask any US Postal associates, delivery times are ESTIMATED! Not a fact, not a definite day an estimate. And boy these last few weeks they have REALLY slowed down the mail. A state that is 2 states away from me too 5 days to deliver there. My OTDR is just above 80%. This is ridiculous.
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