BUYER REQUEST RETURN better price found
Hello, Have a customer that ordered an item yesterday. shipped out immediately. Most of my customers and satisfied with their items; I almost never have to do a return.
tonight he writes and says 'return requested, better price found". Looks like the return is on 'auto-authorize'. So, I believe that once he gets the item, he will have a label and he can return it. Once I receive it, I want to do a refund unless its returned damaged. However, can I do the refund minus the outgoing shipping fee? Thanks!
1 reply
Seller_i6S8knzW6zU6Z
Hi @Seller_RfO4nP7bWLuI1,
Good news - since the return reason is "better price found", you can deduct the original outgoing shipping fee from the refund once you receive the item back.
In the "Partial refunds" section at Refund options, Amazon confirms that "If the buyer simply no longer wants the item or is otherwise at fault for the return, you may deduct the cost of return shipping from the refund that you issue."
Just keep in mind that you'll need to inspect the returned item and process the refund within 2 business days of receiving it.
One important note since you mentioned auto-authorize is enabled: If you've opted into Amazon's Free Returns program, you would need to refund the full amount including shipping regardless of the return reason. You can check this in your Returns Settings. The details are in Free returns for seller-fulfilled orders.
