Odd situation here.

3 days ago our OTDR dropped suddenly going overnight from 20 late orders to 50+ late orders. We're talking about the OTDR rate which shows on the Account Health Page.

When we went to download the clickable Report from our Account Health Page which shows each of these Orders, we are only getting a report with 20-21 orders showing on it, NOT the 50 implied by our OTDR rate .

Historically, the download report's number of late orders would match what the OTDR rate shown on the Account Health page

So either 30+ late orders are missing in that report due to a "glitch" or the OTDR rate itself is screwed up.

I started a case for an explanation and they are befuddled, saying to check that "SSA is enabled and that Transit Times are Managed by Amazon" which makes zero sense since all of our Shipping Templates have both of these features enabled and Amazon can obviously see this.

Anybody else having this issue?

The only other thing I can think of is that we removed all of our Expedited Shipping options about 10-12 days ago in order to simplify things and this issue coincides with this change, except why would we suddenly have a bunch of non -existent late orders implied by our OTDR?

Can someone tag a good MOD on this issue for us?

Amazon, please do away with the OTD Metric or at least use it as information only. I ran the download report of OTD and 99% of the time we shipped early but USPS and UPS scanned later thus causing late deliveries. I know we can use "Automated Handling Time" to get around the OTD delivery issues but when we do our shipping days to ship are all messed up. This is a nationwide issue with late delivery by carriers, therefore, sellers should not be punished for carrier issues. I hope someone from Amazon sees this.

A cusotmer is asking to download his order invoice. Where can I find it?

Customer is from Europe and he paid VAT on his order. But I couldn't find where to download that order invoice.