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Seller Support Not Answering Cases
Seller support has basically stopped answering any of our cases, despite being a seller in good standing with good account health. All of these cases are in the "Pending Amazon Action" status, but it seems they are just ignoring these cases. Does anyone know how I can get these addressed?
15540572791 not responded to since July 19th.
15601984881 not responded to since July 30th.
15910715111 opened on August 27th and Amazon has never replied.
16461769661 has been responded to recently but no action has been taken by Amazon since October 24th, they simply keep replying that they need more time.
16628994551 has never been replied to by Amazon
16595941471 no action has been taken by Amazon
16540540591 not responded to since October 28th.
2 replies
Seller_vANS7wDPnrz2u
@Atlas_AmazonMuch like all of the cases referenced, no one has replied to this thread, so why should I not be able to post elsewhere to gain visibility?
Nano_Amazon
Hello @Seller_vANS7wDPnrz2u
I apologize for the delay in resolving your issue. Upon reviewing your account, I've noticed that there is an active case (16673154381) where our team is currently working on your concern. The last update on this case was made 2 days ago.
Could you please confirm if you have visibility of this case? If so, I kindly ask you to review the latest updates provided there. This case contains the most current information regarding your issue.
If this case is resolved or has no traction in the next few days please let me know in this thread so I can take a look at it.
Thank you for your patience and understanding.
Nano
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