Update on Reimbursement Automation and Eligibility Window to file reimbursement claims
Starting November 1, 2024, we’ll proactively reimburse you for Fulfillment by Amazon (FBA) items that are lost in our fulfillment centers. We’ll issue the reimbursement as soon as an item is reported as lost by the fulfillment center, which you can track in the Reimbursements report on Seller Central. This more seamless experience saves you time and money by minimizing the need to manually research and file claims for lost items.
Almost all reimbursement claims related to warehouse lost and damaged and customer returns cases will now be proactively reimbursed. However, if you do not receive an automatic reimbursement and you believe that your inventory has been lost or damaged, you will need to file a manual claim. Additionally, all removal claims will still need to be filed manually.
Also starting October 23, we are updating our eligibility window policy. All manual claims must now be submitted within the following timelines:
- A fulfillment center operations claim for an item that is lost or damaged in the fulfillment center must be submitted no later than 60 days after the item was reported lost or damaged.
- An FBA customer returns claim can be submitted between 60-120 days after the customer refund or replacement date. Claims must not be submitted before 60 days to ensure the customer has time to return the item to us for processing.
- A removal claim for items lost in transit can be submitted 15-75 days from the shipment-creation date. Claims must not be submitted before 15 days to ensure the shipment can be delivered back to you.
- All other removal claims must be filed within 60 days of the shipment being delivered back to you.
We understand that you may need to make changes to your current processes to ensure that all claims are submitted within these new eligibility windows. To ensure you have adequate time to adjust, the new policy will go into effect on October 23.
The FBA inventory reimbursement policy will be updated once the policy goes into effect on October 23.
17 replies
Seller_MgCc4XOpzHADI
Is lost in transit the same thing as lost in inbound? Are we referring to the items lost on their way to Amazon's warehouses?
Seller_8E2W4sWZI4a7g
"reimbursement claims related to warehouse lost and damaged and customer returns cases"
....and customer returns cases?
So will or won't customer return damages and switches be included in this or not?
Seller_rI7BZIczK8iAC
I am curious to see how Amazon will deal with this. If we send a full box to FBA, "delivered" according to the shipping plan and tracking and Amazon finds after investigation that the box was empty: will such (very frequent!) cases be reimbursed? Is the proof of the freight forwarder and of Amazon's shipping plan sufficient?
Something tells me that in the matter of "empty boxes" there will be no change. We send a full box to FBA, pay the shipping, Amazon receives it and discovers after investigation that we paied a lot of money to ship an empty box to Amazon. Probably they are now preparing the template telling us that "the units could not be located in a warehouse = therefore no reimbursement".
Amazon would better intensify their internal controles. There are whole palets of olive oil (not my case) disappearing. WHO is stealing this goods? Where do they sell it? How is it possible that Amazon doesn't have better internal control over theft? Things can NOT disappear like this, there is a plan behind.
Seller_CseD3ER6SVed3
Does this mean that we no longer need to pay services like Getida to file claims?
Seller_tzb0Adb4whsRu
Another unnecessary change to manipulate sellers.
Just leave things alone Amazon!
The customer has 30 days to return the item for a refund Amazon policy, but yet you still refund them immediately without caring if they return the item.
Your FBA warehouses are constantly "losing", and/or "stealing" sellers units. There's so many complaints that clearly this is a huge issue Amazon needs to fix. But you don't fix your own mishaps, you just continue to stick it to the sellers with your rule changes and financial punishments, etc.
So, please answer and confirm, does the 30 day return policy still apply?
These extended days is ridiculous.
Seller_3qllv6SY8mdjV
It will be interesting to see how much they charge for this "service".
Seller_MIam8tCEHqXVl
You only get 60 days to file a claim but FBA returns and units marked defective with no explanation ( ASINs registered in transparency) are held in the FC for close to a year before being made available to be shipped back.
Seller_MDD9UH4bX3QQQ
From a historical perspective .Amazon's reimbursement policy for claims has evolved significantly since RefundsManager started helping sellers get reimbursements back in 2012. Initially, there were no time restrictions on claims. In 2013,when Refundsmanager became very popular , Amazon changed to an 18-month window, and now it's just 60 days.
While Amazon is automating reimbursements for lost warehouse claims starting November 1, 2024, sellers will still need to actively monitor their inventory and file claims for lost items and other situations, such as removals, short shipments, and fees The shortened 60-day window to file lost claims means that sellers need to be even more vigilant so they don't miss that window
Seller_lhh4ziwRULyoA
我想问下运送至FBA途中丢货的索赔适用于这个新政策么？索赔期限是多少？60天吗？是从该订单closed那天算起，还是从创建订单算起？如果从创建订单算起的话，60天一般都还在接收吧？
Update on Reimbursement Automation and Eligibility Window to file reimbursement claims
Starting November 1, 2024, we’ll proactively reimburse you for Fulfillment by Amazon (FBA) items that are lost in our fulfillment centers. We’ll issue the reimbursement as soon as an item is reported as lost by the fulfillment center, which you can track in the Reimbursements report on Seller Central. This more seamless experience saves you time and money by minimizing the need to manually research and file claims for lost items.
Almost all reimbursement claims related to warehouse lost and damaged and customer returns cases will now be proactively reimbursed. However, if you do not receive an automatic reimbursement and you believe that your inventory has been lost or damaged, you will need to file a manual claim. Additionally, all removal claims will still need to be filed manually.
Also starting October 23, we are updating our eligibility window policy. All manual claims must now be submitted within the following timelines:
- A fulfillment center operations claim for an item that is lost or damaged in the fulfillment center must be submitted no later than 60 days after the item was reported lost or damaged.
- An FBA customer returns claim can be submitted between 60-120 days after the customer refund or replacement date. Claims must not be submitted before 60 days to ensure the customer has time to return the item to us for processing.
- A removal claim for items lost in transit can be submitted 15-75 days from the shipment-creation date. Claims must not be submitted before 15 days to ensure the shipment can be delivered back to you.
- All other removal claims must be filed within 60 days of the shipment being delivered back to you.
We understand that you may need to make changes to your current processes to ensure that all claims are submitted within these new eligibility windows. To ensure you have adequate time to adjust, the new policy will go into effect on October 23.
The FBA inventory reimbursement policy will be updated once the policy goes into effect on October 23.
Update on Reimbursement Automation and Eligibility Window to file reimbursement claims
Starting November 1, 2024, we’ll proactively reimburse you for Fulfillment by Amazon (FBA) items that are lost in our fulfillment centers. We’ll issue the reimbursement as soon as an item is reported as lost by the fulfillment center, which you can track in the Reimbursements report on Seller Central. This more seamless experience saves you time and money by minimizing the need to manually research and file claims for lost items.
Almost all reimbursement claims related to warehouse lost and damaged and customer returns cases will now be proactively reimbursed. However, if you do not receive an automatic reimbursement and you believe that your inventory has been lost or damaged, you will need to file a manual claim. Additionally, all removal claims will still need to be filed manually.
Also starting October 23, we are updating our eligibility window policy. All manual claims must now be submitted within the following timelines:
- A fulfillment center operations claim for an item that is lost or damaged in the fulfillment center must be submitted no later than 60 days after the item was reported lost or damaged.
- An FBA customer returns claim can be submitted between 60-120 days after the customer refund or replacement date. Claims must not be submitted before 60 days to ensure the customer has time to return the item to us for processing.
- A removal claim for items lost in transit can be submitted 15-75 days from the shipment-creation date. Claims must not be submitted before 15 days to ensure the shipment can be delivered back to you.
- All other removal claims must be filed within 60 days of the shipment being delivered back to you.
We understand that you may need to make changes to your current processes to ensure that all claims are submitted within these new eligibility windows. To ensure you have adequate time to adjust, the new policy will go into effect on October 23.
The FBA inventory reimbursement policy will be updated once the policy goes into effect on October 23.
17 replies
17 replies
Seller_MgCc4XOpzHADI
Is lost in transit the same thing as lost in inbound? Are we referring to the items lost on their way to Amazon's warehouses?
Seller_8E2W4sWZI4a7g
"reimbursement claims related to warehouse lost and damaged and customer returns cases"
....and customer returns cases?
So will or won't customer return damages and switches be included in this or not?
Seller_rI7BZIczK8iAC
I am curious to see how Amazon will deal with this. If we send a full box to FBA, "delivered" according to the shipping plan and tracking and Amazon finds after investigation that the box was empty: will such (very frequent!) cases be reimbursed? Is the proof of the freight forwarder and of Amazon's shipping plan sufficient?
Something tells me that in the matter of "empty boxes" there will be no change. We send a full box to FBA, pay the shipping, Amazon receives it and discovers after investigation that we paied a lot of money to ship an empty box to Amazon. Probably they are now preparing the template telling us that "the units could not be located in a warehouse = therefore no reimbursement".
Amazon would better intensify their internal controles. There are whole palets of olive oil (not my case) disappearing. WHO is stealing this goods? Where do they sell it? How is it possible that Amazon doesn't have better internal control over theft? Things can NOT disappear like this, there is a plan behind.
Seller_CseD3ER6SVed3
Does this mean that we no longer need to pay services like Getida to file claims?
Seller_tzb0Adb4whsRu
Another unnecessary change to manipulate sellers.
Just leave things alone Amazon!
The customer has 30 days to return the item for a refund Amazon policy, but yet you still refund them immediately without caring if they return the item.
Your FBA warehouses are constantly "losing", and/or "stealing" sellers units. There's so many complaints that clearly this is a huge issue Amazon needs to fix. But you don't fix your own mishaps, you just continue to stick it to the sellers with your rule changes and financial punishments, etc.
So, please answer and confirm, does the 30 day return policy still apply?
These extended days is ridiculous.
Seller_3qllv6SY8mdjV
It will be interesting to see how much they charge for this "service".
Seller_MIam8tCEHqXVl
You only get 60 days to file a claim but FBA returns and units marked defective with no explanation ( ASINs registered in transparency) are held in the FC for close to a year before being made available to be shipped back.
Seller_MDD9UH4bX3QQQ
From a historical perspective .Amazon's reimbursement policy for claims has evolved significantly since RefundsManager started helping sellers get reimbursements back in 2012. Initially, there were no time restrictions on claims. In 2013,when Refundsmanager became very popular , Amazon changed to an 18-month window, and now it's just 60 days.
While Amazon is automating reimbursements for lost warehouse claims starting November 1, 2024, sellers will still need to actively monitor their inventory and file claims for lost items and other situations, such as removals, short shipments, and fees The shortened 60-day window to file lost claims means that sellers need to be even more vigilant so they don't miss that window
Seller_lhh4ziwRULyoA
我想问下运送至FBA途中丢货的索赔适用于这个新政策么？索赔期限是多少？60天吗？是从该订单closed那天算起，还是从创建订单算起？如果从创建订单算起的话，60天一般都还在接收吧？
Seller_MgCc4XOpzHADI
Is lost in transit the same thing as lost in inbound? Are we referring to the items lost on their way to Amazon's warehouses?
Seller_MgCc4XOpzHADI
Is lost in transit the same thing as lost in inbound? Are we referring to the items lost on their way to Amazon's warehouses?
Seller_8E2W4sWZI4a7g
"reimbursement claims related to warehouse lost and damaged and customer returns cases"
....and customer returns cases?
So will or won't customer return damages and switches be included in this or not?
Seller_8E2W4sWZI4a7g
"reimbursement claims related to warehouse lost and damaged and customer returns cases"
....and customer returns cases?
So will or won't customer return damages and switches be included in this or not?
Seller_rI7BZIczK8iAC
I am curious to see how Amazon will deal with this. If we send a full box to FBA, "delivered" according to the shipping plan and tracking and Amazon finds after investigation that the box was empty: will such (very frequent!) cases be reimbursed? Is the proof of the freight forwarder and of Amazon's shipping plan sufficient?
Something tells me that in the matter of "empty boxes" there will be no change. We send a full box to FBA, pay the shipping, Amazon receives it and discovers after investigation that we paied a lot of money to ship an empty box to Amazon. Probably they are now preparing the template telling us that "the units could not be located in a warehouse = therefore no reimbursement".
Amazon would better intensify their internal controles. There are whole palets of olive oil (not my case) disappearing. WHO is stealing this goods? Where do they sell it? How is it possible that Amazon doesn't have better internal control over theft? Things can NOT disappear like this, there is a plan behind.
Seller_rI7BZIczK8iAC
I am curious to see how Amazon will deal with this. If we send a full box to FBA, "delivered" according to the shipping plan and tracking and Amazon finds after investigation that the box was empty: will such (very frequent!) cases be reimbursed? Is the proof of the freight forwarder and of Amazon's shipping plan sufficient?
Something tells me that in the matter of "empty boxes" there will be no change. We send a full box to FBA, pay the shipping, Amazon receives it and discovers after investigation that we paied a lot of money to ship an empty box to Amazon. Probably they are now preparing the template telling us that "the units could not be located in a warehouse = therefore no reimbursement".
Amazon would better intensify their internal controles. There are whole palets of olive oil (not my case) disappearing. WHO is stealing this goods? Where do they sell it? How is it possible that Amazon doesn't have better internal control over theft? Things can NOT disappear like this, there is a plan behind.
Seller_CseD3ER6SVed3
Does this mean that we no longer need to pay services like Getida to file claims?
Seller_CseD3ER6SVed3
Does this mean that we no longer need to pay services like Getida to file claims?
Seller_tzb0Adb4whsRu
Another unnecessary change to manipulate sellers.
Just leave things alone Amazon!
The customer has 30 days to return the item for a refund Amazon policy, but yet you still refund them immediately without caring if they return the item.
Your FBA warehouses are constantly "losing", and/or "stealing" sellers units. There's so many complaints that clearly this is a huge issue Amazon needs to fix. But you don't fix your own mishaps, you just continue to stick it to the sellers with your rule changes and financial punishments, etc.
So, please answer and confirm, does the 30 day return policy still apply?
These extended days is ridiculous.
Seller_tzb0Adb4whsRu
Another unnecessary change to manipulate sellers.
Just leave things alone Amazon!
The customer has 30 days to return the item for a refund Amazon policy, but yet you still refund them immediately without caring if they return the item.
Your FBA warehouses are constantly "losing", and/or "stealing" sellers units. There's so many complaints that clearly this is a huge issue Amazon needs to fix. But you don't fix your own mishaps, you just continue to stick it to the sellers with your rule changes and financial punishments, etc.
So, please answer and confirm, does the 30 day return policy still apply?
These extended days is ridiculous.
Seller_3qllv6SY8mdjV
It will be interesting to see how much they charge for this "service".
Seller_3qllv6SY8mdjV
It will be interesting to see how much they charge for this "service".
Seller_MIam8tCEHqXVl
You only get 60 days to file a claim but FBA returns and units marked defective with no explanation ( ASINs registered in transparency) are held in the FC for close to a year before being made available to be shipped back.
Seller_MIam8tCEHqXVl
You only get 60 days to file a claim but FBA returns and units marked defective with no explanation ( ASINs registered in transparency) are held in the FC for close to a year before being made available to be shipped back.
Seller_MDD9UH4bX3QQQ
From a historical perspective .Amazon's reimbursement policy for claims has evolved significantly since RefundsManager started helping sellers get reimbursements back in 2012. Initially, there were no time restrictions on claims. In 2013,when Refundsmanager became very popular , Amazon changed to an 18-month window, and now it's just 60 days.
While Amazon is automating reimbursements for lost warehouse claims starting November 1, 2024, sellers will still need to actively monitor their inventory and file claims for lost items and other situations, such as removals, short shipments, and fees The shortened 60-day window to file lost claims means that sellers need to be even more vigilant so they don't miss that window
Seller_MDD9UH4bX3QQQ
From a historical perspective .Amazon's reimbursement policy for claims has evolved significantly since RefundsManager started helping sellers get reimbursements back in 2012. Initially, there were no time restrictions on claims. In 2013,when Refundsmanager became very popular , Amazon changed to an 18-month window, and now it's just 60 days.
While Amazon is automating reimbursements for lost warehouse claims starting November 1, 2024, sellers will still need to actively monitor their inventory and file claims for lost items and other situations, such as removals, short shipments, and fees The shortened 60-day window to file lost claims means that sellers need to be even more vigilant so they don't miss that window
Seller_lhh4ziwRULyoA
我想问下运送至FBA途中丢货的索赔适用于这个新政策么？索赔期限是多少？60天吗？是从该订单closed那天算起，还是从创建订单算起？如果从创建订单算起的话，60天一般都还在接收吧？
Seller_lhh4ziwRULyoA
我想问下运送至FBA途中丢货的索赔适用于这个新政策么？索赔期限是多少？60天吗？是从该订单closed那天算起，还是从创建订单算起？如果从创建订单算起的话，60天一般都还在接收吧？
