Is anybody else getting false "late shipment" notifications from amazon? Sold an item yesterday at 12:05am on 10/29/24. Went to package and ship it today, 945am on 10/30/24 ( its technically 34 hours old since the sale came through ) and it says that i have not shipped it by the date promised to the customer. I have 2 days handling time in the listing selected. That's means i have until 1205am tonight to get it processed and shipped before i should see the late shipment notification, no?

We reported a shipment the day after the order shipped because it went out after normal office hours. The very next day we confirmed shipping the day before. UPS tracking shows that it shipped on time. Now Amazon is placing a strike against us for late shipment, that's simply untrue.

Received this message two hours after marked as shipped. Buyer left negative feedback too.

"Cancel my order that Amazon has been trying to do so for three days. Product has not been shipped if it is due to arrive by 10/16/2024.

Product will only be returned for a refund through Amazon so save yourself the hassle and cancel the order. Order # 111-2137332-9323458"

Negative one-star feedback:

"Order placed on 9/30/2024, tried to cancel with Amazon on 10/01/2024 for three days and Amazon unable to cancel. Product has not been shipped and is expected to arrive by 10/15/2024 Really?? Cancel my order!!"

The order was shipped with Buy Shipping and we use SSA and DHT. How do we go about removing the negative feedback as, according to Amazon policy I believe, we are protected against negative feedback relating to order delivery. Do we wait to appeal until the order arrives so that it actually shows the order arrived on time?