Currently dealing with an ongoing challenge related to the classification of one of our cosmetic products by Amazon. The product was deactivated, with Amazon citing that it requires a Natural Health Product (NHP) Number or Drug Identification Number (DIN), subject to Canadian regulations.

To address these concerns, we have taken the following steps:

Health Canada Consultation: we reached out to multiple departments within Health Canada, including the Cosmetics, Ingredients, and Drug departments. All saying that if our product does not make therapeutic claims it, therefore, does not require an NPN or DIN. We even attached a letter from Health Canada which also provided some information's and links regarding what is seen as therapeutic and non-therapeutic claims regarding cosmetics products in Canada that also reinforce that our product is classified as a cosmetic and not a health product requiring an NPN or DIN.

We were issued a cosmetics number, further solidifying its classification as a cosmetic product.

Documentation Submitted: We have submitted all relevant documentation, including the product designs, images, MSDS, ingredients list, and the cosmetics number assigned by Health Canada which Seller support accepted but still insist on NPN/DIN.

Compliance Measures: We have ensured full compliance with Canadian regulations, including bilingual (French and English) labeling.

Despite these efforts, Amazon's Health team continues to insist on obtaining a DIN/NPN. At one point, the case seemed to be moving towards reactivation, but the process was halted without clear reasoning.

We are reaching out to this community for advice or similar experiences. If anyone has navigated through similar challenges or has insights into how to resolve this with Amazon, your guidance would be greatly appreciated.

Thank you in advance for any assistance you can provide.

Hi,

We need help! My ASIN has been deactivated, because Amazon Canada says this product in considered a Natural Health Product hence needing an NPN/DIN number.

we have submitted multiple appeals providing Amazon with ingredient list, photos of product packaging. I have updated all information on the detail page as requested. but are only receive automatic replies from Amazon asking for a DIN/NPN number. We do not have that since this product is not a NHP.

There are several ASINS on Amazon that are selling this exact same product (it’s a kojic acid soap) under their own brand without NPN for many years. The product is the same ingredient with the same name and concentration. But Amazon Canada still replied with same email asking for NPN.

Please help me !

The product was purchased as a sun protection product, but the product is foundation. How can I explain this and solve the problem?

I cannot make changes to the detail page of the product because the places where I can make changes are locked and I do not know how to overcome this. Can you support me!

Below is the Account Health warning from Amazon.

Restricted products DIN/NPN problem solution

-- Original Message --

Hello,

We understand your concern.

We are requesting you not to re-open the case until you upload product labeling/packaging images on detail page with a valid DIN/NPN on the product as if you re-open the case, you will get the same reply from our end as per the policy.

We have reviewed all the information provided and have determined that the ASIN will not be reinstated. This product has been identified as unlicensed vitamin Natural Health Product and does not comply with Health Canada requirements. Unlicensed products or products that do not meet licensing requirements are not permitted for sale on Amazon.ca.

If you believe this decision was made in error please review the below checklist before submitting an appeal:

- The product packaging is clearly labeled in English and French.

- All labels, including the ingredient list, are clearly visible and uploaded to the product detail page.

- All claims made on the product detail page and images comply with the terms of the product's market authorization.

- The DIN / NPN is clearly visible on the product label and the DIN / NPN number is uploaded to the license information in Seller Central.