Close listing - grayed out

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Seller_oVQTJUDl4wTH0

Close listing - grayed out

Hello,

I am trying to temporarily disable my listing - I go to close listing, and get this: the button is greyed out. Why?

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4 replies
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Seller_Hi7wbO2Kbo6bl

Do any of those points apply here? Do you have a business price listed?

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Cooper_Amazon

Good Morning @Seller_oVQTJUDl4wTH0,

I see that @Seller_Hi7wbO2Kbo6bl is trying to help troubleshoot your question around why you are unable to close your listing. I took a look at your case log and also saw that you haven't reached out to Selling Partner Support yet about this issue either.

Please do another double check that none of the four points are impacting the closure of your product and if its still greyed out, reach out to Selling Partner Support and share what is occurring as detailed as possible:

  1. The ASIN that you are trying to close
  2. Steps you are taking to close the listing
  3. Screenshot of error messages that might be occurring
  4. URL of page that has the error occurring
  5. Any additional information that might be helpful for support to help troubleshoot your issue

Feel free to post the CASE ID in this discussion once you have contacted support so we can follow the case along to the conclusion. Looking forward to hearing from you soon. Hope you have a great rest of the week.

Sincerely, Cooper_Amazon

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