Your account is at risk of deactivation because of INFORM Consumers Act
I have tried reaching seller support through cases, chats, phone calls, every time they tell me everything is ok and that I only need to wait. It's been 2 weeks since I keep getting threatened by Amazon that my account will be closed without actually telling me what to do about it.
CASE ID: 17202863761 and 17226884971 opened for more than a week with no further replies, called Amazon, everyone says not to worry and that it will fix itself. I am worried!
Please help me escalate this to someone who can actually check those documents I kept submitting and take off that message from my account.
Thank you!
Your account is at risk of deactivation because of INFORM Consumers Act
I have tried reaching seller support through cases, chats, phone calls, every time they tell me everything is ok and that I only need to wait. It's been 2 weeks since I keep getting threatened by Amazon that my account will be closed without actually telling me what to do about it.
CASE ID: 17202863761 and 17226884971 opened for more than a week with no further replies, called Amazon, everyone says not to worry and that it will fix itself. I am worried!
Please help me escalate this to someone who can actually check those documents I kept submitting and take off that message from my account.
Thank you!
3 replies
Seller_JSgbTC8i8arcQ
Please help me @Atlas_Amazon @Emet_Amazon
Atlas_Amazon
Hello @Seller_JSgbTC8i8arcQ
Thank you for the information provided regarding the recent issues that have impacted your verification. I know this can be concerning given the potential impact to the account, so I do want to provide support to assist you in moving forward. I have reviewed the case information and compiled the details available to be passed along to the appropriate team for further review.
As of now, I do not have any updates available to be shared with you. However, I will continue to monitor closely and do encourage you to refer back to this thread if you do observe any changes or receive any messaging.
Best,
Atlas
Atlas_Amazon
Hello @Seller_JSgbTC8i8arcQ
I wanted to follow up as I have heard back from our teams regarding your situation. They have communicated that the verification has been completed, and the banners have been removed from your account. I did want to ensure you were aware, and have you confirm that you are no longer being impacted. If you are still seeing issues, please refer back to this thread with screenshots that include a date and timestamp so that we may work with the appropriate teams to identify the concern.
Otherwise, no additional action will be required from you. However, if you were to have any future concerns, I would advise on referring to the forums so that the community and myself are able to provide assistance.
Best,
Atlas
