10 years old amazon account got deactivated in violation of restricted product policy.

The product doesn’t require FDA approvals or certifications. But some of the wording could have resulted in the violation. That product was 0.001% of my business and unfortunately it turned everything upside down. Deleted and discontinued that product forever and removed all inventory from FBA.

Here’s the performance notification I received;

We reached this decision because you listed products that are not permitted for sale on Amazon.com and failed to submit evidence or documentation demonstrating that your account has not violated our "Restricted Products" policy. If you have questions about this policy, go to "Restricted Products":

How to move forward with such a violation and appeal for it?

Any relevant information would be appreciated.

TIA

I received the Restricted Product Policy Violation on a item. I appealed and Amazon asked for pictures of the product and invoices. After that, Amazon responded saying they don't take appeal from asins that are not active.

So then I asked Amazon why would anyone want to appeal an active listing?

dumbfounded by that question Amazon responded saying that I can create a new listing for that ASIN.

I responded by asking Amazon why would you want me to re create an detail page if the item is restricted?

Dumbfounded by that question Amazon removed the Restricted Product Policy Violation and deleted my ASIN permanently and told me its some type a restriction in 7 states and wouldn't clarify any further.

So long story short, Deepak (all of them Deepak) should be fired from which ever department he works in.

by the way... the bots are controlled by AWS.

I received a restricted product policy violation for ASIN B005UZ2A7Q. It is a GE light bulb, pack of 3. I sent in information but have been told to update the product detail page. I've been trying to speak with someone at Amazon regarding this but I keep getting referred to another department that is impossible to get in touch with. They say "wait time over 1 hour" which I am willing to wait but when I press the call button, it disconnects me.

The situation is that I have closed and deleted the item from my inventory. Also, there is no longer a listing anywhere on Amazon for this product. I have tried to tell Amazon that I cannot update the detail page because the detail page does not exist.

I'm being told that I have to create a new item (which will not have the same ASIN) and update the detail page. I tried to explain that if this is a restricted product, how can a new listing be created. I don't know who else to speak with and am frustrated. It seems to me that since absolutely no one is selling this ASIN, the restricted product policy violation should be removed.

Any advice or anyone have a way to contact someone at Amazon that can help?