🙋(Now Closed) ASK AN EXPERIENCED SELLER: Customer Feedback Questions Answered - 3/31
Hello sellers!
This Ask an Experienced Seller thread will be featuring 3 sellers who will help you tackle one of the most frustrating challenges new sellers face: managing feedback, buyer-seller messaging and customer relations. Our experienced sellers are here to answer your questions based on their real-world experience.
💬 How This Works
Drop your question in the comments below. Our experienced sellers will respond with practical, experience-based advice throughout the thread. Whether you're dealing with a situation right now or want to be prepared — this is your space to ask.
🔍 Not Sure What to Ask? Here Are Some Common Questions to Get You Started:
"What communication strategies work best for preventing feedback?"
"How do I handle customers who are angry even after I did everything right?"
"What's the best way to apologize without admitting fault?"
Sound familiar? These are exactly the kinds of questions our experienced sellers are here to tackle.
💡 Pro Tip: The more specific your question, the more useful the answer. Share the situation you're dealing with — what happened, what you've already tried, and what outcome you're hoping for. Our experienced sellers can give you a real, actionable response instead of a generic one.
Meet our experienced sellers:
Seller TVOI50: Hi, my name is Tish. We’ve been selling on Amazon for 5 years in the Office Furniture category. We are FBM, an authorized re-seller for a major furniture manufacturer and strive to make every transaction a seamless one. If it’s not, our customer service makes up for it with a short response lag time and a top warranty program.
Seller LaudisiDG: Hello! My name is Leandra. I have been selling on Amazon for almost 20 years as both a private account manager and an agency account manager, as well as a creative team lead and compliance specialist. My primary focus is navigating Amazon’s compliance requirements, using SEO as the main driver of sales with advertising in a supporting role, and providing clear, easy-to-read product information through both infographics and text.
Seller Bad_Mouse_Vinyl: Hello! I’m Amanda. For nearly 10 years, I have been handcrafting custom products — including vinyl stickers, epoxy cups, DTF and vinyl t-shirts, earrings, signs, and buttons in the Handmade category. I have a background in both art and business, and 30 years of experience in Customer Service - that I now use to help new sellers find their footing in the early stages of building an online business!
👇 Ready? Drop Your Question Below
🙋(Now Closed) ASK AN EXPERIENCED SELLER: Customer Feedback Questions Answered - 3/31
Hello sellers!
This Ask an Experienced Seller thread will be featuring 3 sellers who will help you tackle one of the most frustrating challenges new sellers face: managing feedback, buyer-seller messaging and customer relations. Our experienced sellers are here to answer your questions based on their real-world experience.
💬 How This Works
Drop your question in the comments below. Our experienced sellers will respond with practical, experience-based advice throughout the thread. Whether you're dealing with a situation right now or want to be prepared — this is your space to ask.
🔍 Not Sure What to Ask? Here Are Some Common Questions to Get You Started:
"What communication strategies work best for preventing feedback?"
"How do I handle customers who are angry even after I did everything right?"
"What's the best way to apologize without admitting fault?"
Sound familiar? These are exactly the kinds of questions our experienced sellers are here to tackle.
💡 Pro Tip: The more specific your question, the more useful the answer. Share the situation you're dealing with — what happened, what you've already tried, and what outcome you're hoping for. Our experienced sellers can give you a real, actionable response instead of a generic one.
Meet our experienced sellers:
Seller TVOI50: Hi, my name is Tish. We’ve been selling on Amazon for 5 years in the Office Furniture category. We are FBM, an authorized re-seller for a major furniture manufacturer and strive to make every transaction a seamless one. If it’s not, our customer service makes up for it with a short response lag time and a top warranty program.
Seller LaudisiDG: Hello! My name is Leandra. I have been selling on Amazon for almost 20 years as both a private account manager and an agency account manager, as well as a creative team lead and compliance specialist. My primary focus is navigating Amazon’s compliance requirements, using SEO as the main driver of sales with advertising in a supporting role, and providing clear, easy-to-read product information through both infographics and text.
Seller Bad_Mouse_Vinyl: Hello! I’m Amanda. For nearly 10 years, I have been handcrafting custom products — including vinyl stickers, epoxy cups, DTF and vinyl t-shirts, earrings, signs, and buttons in the Handmade category. I have a background in both art and business, and 30 years of experience in Customer Service - that I now use to help new sellers find their footing in the early stages of building an online business!
👇 Ready? Drop Your Question Below
153 replies
Seller_aSE1QFwTSSkSp
Thanks a lot for your attention! Customers feedbacks are usually very vague, is there a way allowing us to connect with the customer and understand their needs better?
Seller_g0GfLfYGAMNj5
Hi. As a new seller (5 months in) I'm responding to invite to participate in conversation with experienced sellers. My Nov/Dec/Jan sales campaigns cost more than I sold. My seller feedback rates a 5 but I still don't get as many buyers leaving feedback as I'd like. Plus, of course, I need to get more sales to get more feedback. I sell a golf cart accessory that is brand new to the market. Many people who see it love it, but I'm struggling to move the product from Amazon's bottom of barrel to top without going broke with campaigns. Any suggestions on both fronts: getting more sales to get more feedback, and getting more buyers to leave feedback?
Seller_Jep6yDLnhvnuK
Hello everyone,
I have a few questions regarding customer feedback and communication:
1. What is the best way to handle negative feedback from customers while staying compliant with Amazon policies?
2. How do experienced sellers encourage satisfied customers to leave positive feedback without violating Amazon rules?
3. What are the best practices for buyer-seller messaging to avoid misunderstandings and improve customer satisfaction?
4. If a customer leaves unfair or inaccurate feedback, what steps can we take to resolve or remove it?
Thank you in advance for your guidance!
Seller_J8JYMaXtlnw1s
Hello, I'm a new seller. I was recently able to register my trademark with the Amazon Brand Registry. My product would arrive in their warehouses at the beginning of May. I would like to make Vine before my launch. Is it possible to do it? I have set my listing so that my product will be available at the end of May. Would I get the $200 credit for Vine? Thank you for your reply.
Seller_t4rdguJYr2Yfv
How to overcome customers purchasing the wrong size?
Is there a way to respond to repair negative feedback comments when you cannot contact the customer directly??
Thank you! Gary
Seller_rcXqv4Oc61F7x
Hi there! Thank you for your help in advance.
We sell cat supplies and most people are really nice (the cat people are good people!), but we recently got an unfair one star feedback elsewhere. The client accused that not only 1 but 2 products of ours has quality issues, which is highly unlikely to happen, not to mention that it happens to one person twice. The customer didn't reply to our message for further questions, but such public feedback would have disaster impact on our listing. What should we do?
Seller_cAbuU7ilmBqbM
Hello everyone I’m Carole, we are just getting ready to list our products on Amazon. Our main focus is to have beautiful images that describe our premium products with the proper flow, well aligned description that highlights our company and products.
Seller_3QGmy25AGKLTb
Hello Amazon Team and Fellow Sellers,
I am a new seller who recently utilized the Amazon Vine Program for two of my products. While the program is a vital tool for brand growth, I have encountered a critical issue that requires immediate attention from the Amazon Vine Team.
Specifically, I am seeing Vine reviews that contain objectively false information—claims that directly contradict my product's actual features and the information provided on the detail page. Furthermore, it appears subsequent reviewers are "recycling" these errors by paraphrasing the initial incorrect review without actually testing the product.
As a new seller, these unverified and misleading claims are severely damaging my brand image and conversion rates.
I am posting this to ask the Amazon Team for specific, actionable solutions on the following:
1. Procedure for Correction/Removal: What is the official process for requesting the removal or correction of a Vine review that contains verified, factually incorrect information?
2. Verification Standards: How does Amazon verify the accuracy of a Vine review when a seller provides clear evidence that the reviewer's claims are objectively false?
3. Reviewer Accountability: What steps does Amazon take to address Vine Voices who engage in "copy-paste" behavior and fail to provide authentic, original feedback?
I believe that for the Vine Program to remain a trusted resource, there must be a way for sellers to rectify clear misinformation that misleads customers. I am looking for a concrete solution from Amazon to fix these errors and protect the integrity of my product page.
I look forward to an official response and guidance on how to resolve this matter.
Thank you.
Seller_SvkHC7cbbjaQO
Hello!
I have just launched a new brand in the beauty category (intimate skincare) on Amazon FBA, and my product is now live.
Since this is my first launch on Amazon, I would love to understand the best strategies to gain traction in the first few weeks.
What would you recommend regarding:
• Initial pricing and promotions to generate conversions?
• PPC strategy for a new listing with no history?
• Best practices to get the first reviews in a compliant way?
Any practical tips from your experience would be greatly appreciated.
Thank you!
Seller_lulwXWwvrj53B
If the costomer saying he or she didn't receive the order but the order says delivered what are you supposed to
