Amazon lost entire FBA shipment and again, denied responsibility
Amazon lost a whole FBA shipment of 60 Over-sized units. We used Amazon's Partnered carrier, paid Amazon shipping fee and inbound placement. Proof of Delivery shows carriers has delivered the cartons at Amazon's designated fulfilment centre. And now, Seller Support - I don't know human or AI, denied the reimbursement almost instantly, as if it were 'a piece of cake'.
This is beyond frustrating. When sellers use Amazon’s own partnered carrier and pay Amazon to handle inbound logistics, how is Amazon not accountable once delivery is confirmed?
Amazon's unethical practice has reached a ridiculous point.
Did you experience the same and how did you resolve it?
Thanks,
Amazon lost entire FBA shipment and again, denied responsibility
Amazon lost a whole FBA shipment of 60 Over-sized units. We used Amazon's Partnered carrier, paid Amazon shipping fee and inbound placement. Proof of Delivery shows carriers has delivered the cartons at Amazon's designated fulfilment centre. And now, Seller Support - I don't know human or AI, denied the reimbursement almost instantly, as if it were 'a piece of cake'.
This is beyond frustrating. When sellers use Amazon’s own partnered carrier and pay Amazon to handle inbound logistics, how is Amazon not accountable once delivery is confirmed?
Amazon's unethical practice has reached a ridiculous point.
Did you experience the same and how did you resolve it?
Thanks,
21 replies
Seller_CW0P5hgbsiqWX
OP: "Amazon's unethical practice has reached a ridiculous point."
Amazon is becoming more dysfunctional every day. Accepting buyer return fraud, failure to refund seller claims, loss of seller' s FBA inventory are just a few of the many reasons.
How you add into the dysfunctionality the termination of 30,000 employees starting this month, and the whole company is shaking in their shoes. With the DAY-ONE DAY-TWO work policy, the employees remaining surely do not want to make any mistakes because they know they will be the next to go.
Attending Amazon Accelerate last fall, Department Team Leaders stood on the stage touting the reoccurring theme of "Sellers Asked and We Listened". It was very evident that what goes on in the ivory tower or department heads with company profit sharing and stock options, have no idea of what really goes on when their far-removed team members deal with real seller situations.
Twenty-five years ago, the company did function well, but since then has grown too large to manage. Jeff Bezos created a company where the employee was to work for the good of the company's bottom line at the expense of the sellers who use the services. And with the same reasoning, Jeff created employees who were only out to protect themselves from the dreaded DAY-TWO Termination.
As to your situation, it is evident that somewhere in the receiving process an employee did make a mistake. Who do you think wants to own up to it making it their DAY-TWO? What FBA supervisor wants to slow their productivity rate down by giving one employee a day or two, to go through thousands on boxes just to find one seller's inventory?
As far as Amazon is concerned, looks like the case has been resolved. However, your solution may just come from switching to FBM where you only pay one commission when the product sells.
Seller_rK0iDpFxyVR3b
Amazon lost a lot of shipments and they said they can’t do anything about it and they wouldn’t refund me back my money so I’m lost out of thousands
Seller_K8p965uFX2Vj5
Happens the same to me they hold inventory for over 4 months i suggest you to look another places to sale your product this place is just a good deal for Amazon, Im sorry to hear that and the other problem is that all customer service they dont care and its hard to understand them.
Seller_XbMCxl10uBQYt
Cant resolve it, they've "lost" multiple of my shipments over the years and is a main factor of why I don't take Amazon seriously as a platform or business partner. Get the sales you can, wait for the class action.
Christine_Amazon
Hi @Seller_bbmZLcaTawDB0
Christine here from Amazon Forums.
I would like to know if you have reached out to our seller support to request a reconciliation of your shipment. If so, can you please share the case ID?
Christine.
Seller_QALf2hjmzBtRQ
They did that with me. 2 of my entire shipments lost by amazon, total worth of over $12k, and denied both reimbursements claims. Literally threw me under the bus. As a retailer from a small town this is a huge blow.
Seller_JKIXE95CHdjVT
I'm still burned by them doing this to me over the summer. Lost about 60 graphic novels that I even bagged and boarded before polybagging. They really don't care.
Seller_Ha6JyVvDK6Ybs
Should be lesson learned and more than likely they know exactly where it is they are just holding it hostage until you provide proof of life invoices for all items in that shipment then they find it the next day. FBA t your own risk it will take years off you life and cost you lots of loss!
Seller_guCaS93YGnu0t
Reminds me of a forum story from years ago where a seller, who was the exclusive importer of some high end items, had Amazon lose an entire shipment. Amazon denied it was delivered. By chance the seller found these items on W00T.com and out of curiosity, made a purchase. Serial numbers matched theirs. I don't know or remember what happened after.
This incompetence is tolerated by Amazon and dare I say planned to a point as it is too widespread and rampant. It is like civil asset forfeiture. I find it hard to believe that a company that is so precise and strict on so many things is so inept on others. Until there is some class action or until sellers abandon FBA it will just keep on happening.
Seller_ohcSdVOs77KSq
I was told that my shipment of 55 handmade perfumes and gift sets did not contain any of the items I sent in, but instead, contained 12 of another asin that I have never sold (some children's kitchen utensils). It seemed like I was interacting with AI, as I appealed with logic and facts, but they just kept re-posting the exact same message in reply. I did get a response from someone after posting on this forum, so hopefully they will help.
Just wanted to say that I understand how frustrating it can be to beg the giant of Amazon to listen to you, so best of luck to you. I see Christine has seen your post, so I hope she can help you get it resolved.
I should also add that I have had items lost from shipments in the past and Amazon was really good about reimbursing me for them.
