Hi Everyone,

I'm having a big problem with this shipment to AWD IUSP. My carrier claims to have delivered 2 pallets to IUSP on OCT3,2024 4:01PM (I've attached the POD).

Amazon is claiming my carrier made an appointment but did not receive any physical shipment in AWD.

How is this possible if they sent the POD to my carrier if the inventory was not checked in and received? Can I get a copy of the POD direct from Amazon to compare? It's either my carrier is lying or it's somewhere in AWD.

Can I request a search at the warehouse? Surveillance at OCT 3 4:01pm to confirm if the pallets are received? There is 25k pieces of product in the 2 pallets for Christmas and this will ruin my business if not found.

STAR-RXVS6DKUG2SBQ

STAR-UVDC3WPQXG2XX

STAR-RGWK4A4BEXWK2

@Seller_hme3Wbydd1ihr@Seller_RSwABJNHpHnEZ

Anyone else have this problem?

David

I have two AWD (IUSP) Shipments that shows that was delivered on 11/20 , but still hasn't been received.

Shipment ID: STAR-UF77SZC2PXNA4 and STAR-XBHDZJNJ7AX4Q

ISA: 11780341296

CASE ID: 16714424321

Would appreciate your help with this, thanks.

@Seller_hme3Wbydd1ihr @Seller_RSwABJNHpHnEZ

On 29th of Oct 2024 , my AWD inventory was delivered to an IUSP warehouse. My Freight Forwarder (FF) agent provided all necessary documentation, including the Bill of Lading (BOL) and Proof of Delivery (POD). The POD clearly states that my shipment was delivered, with both the Amazon Reference ID and AWD ID properly listed.

Initially, I assumed this might be a delay in Amazon checking in the shipment due to workload. However, after opening a case and providing all the evidence to Amazon, they claimed the shipment was never delivered.

To resolve the matter, I reached out to my FF agent to contact Amazon directly for clarification. Meanwhile, I reopened the case with Amazon, resubmitting all the proof, yet I’ve made no progress. there were other 29 Inventories all were scanned and checked in but mine

At this point, I am concerned that Amazon may have lost my inventory, given their insistence that it was not delivered. I would greatly appreciate advice on the next steps to get my AWD shipment checked in or to locate it.

Shipment ID - STAR-U3GU76UDWZXXY

Case ID - 16726803711

ISA: 11712971296

@Seller_RSwABJNHpHnEZ

@Seller_hme3Wbydd1ihr