Amazon Will always Lie.. Always..
Amazon Will lie, Amazon Carriers will lie. They lie 100% of the time.
Here is my emails, to Amazon, 1118 in bound shipments. A total of 109k dollars of "excess" charges..
Amazon nor the Carrier will produce any information or reason how a increase in weight of a pallet decreases density. According to the laws of physics, its impossible.... But..
As I said before. Amazon always, and will always., lie, steal, cheat.. to anyone and any seller they can.
Every single one of these cases.. The repones it..
"We understand your concern regarding your disputed shipment. Upon review, our Partnered Carriers have identified discrepancies between the provided shipment information and actual measurements, specifically in weight and dimensions specifications. These discrepancies have resulted in an Inbound Transportation Fee transaction, which directly impacts shipping costs and operational efficiency."
Translation.. "We......Don't.... Care.... Go... Away.."
"
I am disputing a freight class reclassification (and resulting overcharge) on my LTL shipment of foam rollers to an Amazon fulfillment center.
The carrier applied Class 300, but based on NMFTA/NMFC density-based standards for this commodity, the correct class is 250 in both possible measurement scenarios (without pallet and with pallet).Shipment
Details:
Base dimensions: 40" length × 48" width
Weight: 193 lbs
Height scenarios: 44" (without pallet – load only) or 50" (with pallet – total shipment)
Using the suggested NMFTA-Endorsed Calculation (Density-Based) by Amazon MIC Team:
Athletic/sporting goods like foam rollers are classified primarily by density (pounds per cubic foot, PCF) under current NMFC rules (post-July 2025 updates, with standardized density tiers).
Scenario 1: 44-inch height (without pallet – load dimensions)
Volume: 40 × 48 × 44 = 84,480 cubic inches
Cubic feet: 84,480 ÷ 1,728 ≈ 48.9 cu ft
Density: 193 ÷ 48.9 ≈ 3.95 PCF
Scenario 2: 50-inch height (with pallet – total shipment dimensions)
Volume: 40 × 48 × 50 = 96,000 cubic inches
Cubic feet: 96,000 ÷ 1,728 ≈ 55.6 cu ft
Density: 193 ÷ 55.6 ≈ 3.47 PCF
Both densities fall in this range:
Current NMFTA/NMFC Density-to-Class Chart (Post-2025 Updates):
Less than 1 PCF → Class 400
1 but < 2 PCF → Class 300
2 but < 4 PCF → Class 250 <----- This One (applies to both 3.95 PCF and 3.47 PCF)
4 but < 6 PCF → Class 175
6 but < 8 PCF → Class 125
8 but < 10 PCF → Class 100
(Higher densities → lower classes down to 50)
This places the shipment at Freight Class 250 in either case.
The carrier's adjustment to Class 300 appears incorrect based on the measurements, weight, commodity type, and official NMFTA guidelines, resulting in an overcharge.
Please review the shipment, confirm the appropriate classification (including whether pallet height should be included per standard LTL practices), and adjust the freight class to 250. "
Amazon Will always Lie.. Always..
Amazon Will lie, Amazon Carriers will lie. They lie 100% of the time.
Here is my emails, to Amazon, 1118 in bound shipments. A total of 109k dollars of "excess" charges..
Amazon nor the Carrier will produce any information or reason how a increase in weight of a pallet decreases density. According to the laws of physics, its impossible.... But..
As I said before. Amazon always, and will always., lie, steal, cheat.. to anyone and any seller they can.
Every single one of these cases.. The repones it..
"We understand your concern regarding your disputed shipment. Upon review, our Partnered Carriers have identified discrepancies between the provided shipment information and actual measurements, specifically in weight and dimensions specifications. These discrepancies have resulted in an Inbound Transportation Fee transaction, which directly impacts shipping costs and operational efficiency."
Translation.. "We......Don't.... Care.... Go... Away.."
"
I am disputing a freight class reclassification (and resulting overcharge) on my LTL shipment of foam rollers to an Amazon fulfillment center.
The carrier applied Class 300, but based on NMFTA/NMFC density-based standards for this commodity, the correct class is 250 in both possible measurement scenarios (without pallet and with pallet).Shipment
Details:
Base dimensions: 40" length × 48" width
Weight: 193 lbs
Height scenarios: 44" (without pallet – load only) or 50" (with pallet – total shipment)
Using the suggested NMFTA-Endorsed Calculation (Density-Based) by Amazon MIC Team:
Athletic/sporting goods like foam rollers are classified primarily by density (pounds per cubic foot, PCF) under current NMFC rules (post-July 2025 updates, with standardized density tiers).
Scenario 1: 44-inch height (without pallet – load dimensions)
Volume: 40 × 48 × 44 = 84,480 cubic inches
Cubic feet: 84,480 ÷ 1,728 ≈ 48.9 cu ft
Density: 193 ÷ 48.9 ≈ 3.95 PCF
Scenario 2: 50-inch height (with pallet – total shipment dimensions)
Volume: 40 × 48 × 50 = 96,000 cubic inches
Cubic feet: 96,000 ÷ 1,728 ≈ 55.6 cu ft
Density: 193 ÷ 55.6 ≈ 3.47 PCF
Both densities fall in this range:
Current NMFTA/NMFC Density-to-Class Chart (Post-2025 Updates):
Less than 1 PCF → Class 400
1 but < 2 PCF → Class 300
2 but < 4 PCF → Class 250 <----- This One (applies to both 3.95 PCF and 3.47 PCF)
4 but < 6 PCF → Class 175
6 but < 8 PCF → Class 125
8 but < 10 PCF → Class 100
(Higher densities → lower classes down to 50)
This places the shipment at Freight Class 250 in either case.
The carrier's adjustment to Class 300 appears incorrect based on the measurements, weight, commodity type, and official NMFTA guidelines, resulting in an overcharge.
Please review the shipment, confirm the appropriate classification (including whether pallet height should be included per standard LTL practices), and adjust the freight class to 250. "
8 replies
Seller_CW0P5hgbsiqWX
Another good post on what really goes on behind the scenes at Amazon. Hundreds of other sellers find themselves in the same position as you. Although your post it's called lying, we don't call it that. We call is Corporate Strategic Misrepresentation which all Departments/Teams seem to use very well.
- Shipments to FBA received in intake, then lost. It was the shipper's fault, not an employee mistake.
- Wrong product dimensions at intake. Employee measures wrong and blames it on the buyer.
- Full reimbursement if Amazon loses or damages FBA a seller's inventory. Provided Amazon agrees with the documentation submitted by the claimant.
RETURNS ARE RAMPANT ON THE SITE.
- If a buyer wants a quick full refund, they just call Customer Service, make up a story about how bad the product or seller is, and they get a full refund on the spot, no questions asked, and no return.
This shows up as an A-Z claim in the seller's account which is almost impossible to defend because it is listed as Seller Faulted, when the seller was not even involved from the start go.
- The Safe-T Claim process by design made not to reimburse sellers for buyer fraudulent returns. Seller's don't file a Safe-t claim unless the buyer is in violation of an Amazon Return Policy.
Amazon offers Buyers 7 different reasons to return a purchase and this is clearly stated on the Authorized Return page. So why not simply give sellers the opportunity to respond and show documentation as to how the return violated the return policies.
So, Amazon creates a claim submission form not in-line with the violation the buyer is committing. The wording and selections are so vague that Reviewing Reps can deny the claim simply based on, "Doesn't Meet Claim Policy".
Example: 100% of our Safe-T claims are submitted because the buyer selects the wrong reason. Amazon has train buyers that even if the product is not want, they pick defective to avoid the deduction of shipping charges and any restocking fees associated with the return.
There is no box to click or reason to select for this violation, I have to click OTHER VIOLATION. Now I'm offered the opportunity to submit 2 photos in support of the claim. One photo has to be the return label, so the second has to be of the returned product. Then the claim is denied because there was not enough information.
Amazon is a lot like the buyers they call their own. When you do business face to face, humans are reluctant to take advantage of each other. However, in the online business that Jeff Bezos created, a lot of buyer fraud takes place, and it is sort of like the company is just joining in instead of doing something about it. While Amazon hangs the savings dollar out in front of sellers, they are taking 2 from behind your back.
Seller_B5QtS3IXxICVF
“The past was alterable. The past never had been altered. Oceania was at war with Eastasia. Oceania had always been at war with Eastasia.”
- George Orwell
We typically use Amazon-partnered carriers because of the many issues that have occurred when we set up our own shipments. Every time Amazon is provided the box contents of our LTL shipments, they vastly miscalculate the estimated heights and, often, the number of pallets. They ALWAYS default to a freight class of 125, regardless of their estimates, our actual pallet details, or reality. I don't understand why they even bother wasting resources on these tools, since they are never remotely accurate and we're providing the information regardless of their estimates. Anything they tout as "new and improved" is flawed and rendered useless. SERENITY NOW!
Seller_HRcJa1gdGHeov
Over promise and underdeliver, this is the Amazon way.
Seller_aNsixtdBpnLRG
I love this 1 with SaveT
If the product is damaged by the customer, the reimbursement will be: issued according to the damage to the return and limited to a maximum of 50% of the order value of the product. This procedure is in accordance with our Restocking Fee policy. The maximum limit of 50% is only reimbursed in cases of extreme damage to the items.
Now who decides, since they have limited the amount of images that can be presented to the gods that determine that you will always get 20% (if that)
Sky_Amazon
Hello @Seller_IO8NvdXAKKrYP
Thank you for sharing the details. I understand the challenges you have been facing and I would like to look into it further. Could you share the case IDs here so that I review and guide you appropriately.
- Sky
Seller_guCaS93YGnu0t
What was that movie...The Rainmaker...where there he exposed secret policies of systemic bad faith? I don't doubt that's happening here.
Seller_ZuoL6vPsDVTSg
I understand your frustration that inbound discrepancies and unexpected charges can be extremely stressful, especially at scale.
Based on Amazon’s policies, these adjustments usually occur when the measured weight, dimensions, or pallet configuration at the carrier or fulfillment center differ from what was submitted in the shipment plan. Even a small change in pallet height, stretch wrap, overhang, or pallet type can affect dimensional calculations and trigger an Inbound Transportation Fee.
