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Amazon quietly removes the Safe-T claim through policy changes.
This is for non-FBA sellers. Remember when a customer would send back a damaged item, one missing parts, or a different item altogether and you were protected with a SAFE-T claim? It was a great seller protection feature and a massive benefit for small sellers.
In the past, if if a customer sent back an item with problems, you'd simply wait 2 days for the amazon auto-refund enforcement, & open a Safe-T claim. Now, Amazon no longer auto-refunds after 2 days & you CANNOT OPEN A SAFE-T CLAIM UNLESS AMAZON AUTO-REFUNDS WITHOUT AN A-Z CLAIM. If the customer reaches out to Amazon that they haven't been refunded, Amazon will open an A-Z claim most of the time and you have 0 recourse.
Possible scenarios:
- Customer opens a seller-fault return: You have 0 protection & are 100% on the line for a full refund. Amazon will not Auto-refund & therefore you can't open a SAFE-T claim
- Customer opens buyer fault return & Seller Fault A-Z claim: You have 0 protection & are 100% on the line for a full refund. Amazon will not let you open a SAFE-T Claim if an A-Z claim is opened.
- Customer opens buyer fault return: you MAY have the option to open a SAFE-T claim. Amazon will not Auto-refund after 2 days. If the customer is not refunded they must reach out to AZ to request a refund. in VERY FEW cases amazon will do an "Auto Refund Enforcement" & you can open a Safe-T claim. Most of the time, the scenario above happens.
Tags:SAFE-T
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