UPDATE : Amazon Mod Susan attempted to assist us, but after submitting the police report and other evidence, the case has been stalled for months with no response. Our previous forum post received replies from the moderators, but we still have not been helped, despite their claims of "looking" into the matter. We have also received no response from Susan since interest in our forum post waned. Please help us resolve this issue. All details are provided below. We urgently need assistance from someone at Amazon. This situation is outrageous, and we have all the necessary proof.

We recently sold a few expensive graphics cards. 2 buyers filed A2Z claims saying they received boxes full of food items instead of the graphics cards. Both buyers won the claims.

We filed a police report, and the police were helpful. They subpoenaed Amazon and FedEx and uncovered the following:

-Both buyers are linked

-FedEx provided X-Ray scans of the packages in transit before reaching the destination, and sure enough the contents were the graphics cards they ordered.

Also:

-The buyer sent photos of a box with neatly packed contents. Including a ripped bag of flour, which had not been spilled out whatsoever. If this package had been shipped with a ripped bag of flour inside, wouldn't flour be all over the package? Also it shows water bottles perfectly standing up. Again, had these been shipped to the buyer the contents would have jostled during shipment. It is clear these photos were staged by the buyers.

We have video surveillance footage from our facility showing the items being packaged, and then picked up by FedEx.

We appealed the outcome of the claim and lost. We opened a case with case ID number 14952036831 which has been transferred to the claims team. We have had these kinds of cases show up as transferred to the claims team with no resolution for weeks, or even months, or at all. Seems like they never get addressed. In the case, I attached copies of the police report, as well as an email from the detective asking us to forward their information to Amazon and to have Amazon reach out so they can provide further evidence.

We are a long time seller, and it is unfair that Amazon does not stand by us in these fraudulent cases.

Can a mod please look into this and help us get some resolution from the claims team so our case does not go unanswered? Or have Amazon actually reach out to the detective so they can provide further evidence on our behalf? So far Amazon has not reached out to them. We would greatly appreciate it, we have tried to appeal with no resolution despite having all this evidence.

@Blake_Amazon @Danny_Amazon @CR_Amazon @Jameson_Amazon @Topher_Amazon @SEAmod