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TRO has been settled and the proof has been sent to Amazon, but the funds are still on hold for 10K, please help

by Seller_6FkBuk10McESs

2024.04.25 - Received TRO from the seller performance team

2024.05.18 - I have signed the settlement agreement with the right owner

2024.05.20 - The plaintiff withdrew the lawsuit, and he notified Amazon that he withdrew the complaint

Up to now, my 10K is still on hold.

I have saw the other sellers unfrozen the funds in about 1-2 weeks in the same case. Why hasn’t i unfrozen the funds even though i actively solved the problem? I have contacted the seller support team for many times, no one responded me, the cases are on "transferred" status and show: Answered cases cannot be reopened after 5 days with no activity.

I really need funds to operate, this has a great impact on me. Please help, thank you so much.

Case ID: 15378963971 15391228211 15405946121

Case No.: 24-cv-02999

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Seller_6FkBuk10McESs
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Seller_6FkBuk10McESs
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Can you please assist me for resolving this? Thank you.

@Micah_Amazon @CR_Amazon @Steve_Amazon @Quincy_Amazon @Atlas_Amazon @LeviDylan_Amazon

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LeviDylan_Amazon
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Hello @Seller_6FkBuk10McESs,

Thank you for posting on the Forums.

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Seller_6FkBuk10McESs
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2024.04.25 - Received TRO from the seller performance team

2024.05.18 - I have signed the settlement agreement with the right owner

2024.05.20 - The plaintiff withdrew the lawsuit, and he notified Amazon that he withdrew the complaint

Up to now, my 10K is still on hold.

I have saw the other sellers unfrozen the funds in about 1-2 weeks in the same case. Why hasn’t i unfrozen the funds even though i actively solved the problem? I have contacted the seller support team for many times, no one responded me, the cases are on "transferred" status and show: Answered cases cannot be reopened after 5 days with no activity.

I really need funds to operate, this has a great impact on me. Please help, thank you so much.

Case ID: 15378963971 15391228211 15405946121

I see that after you settled a TRO, your funds are still being held at this time and you have questions about how to release the hold on your funds.

I have reviewed the case ID's you have shared and was able to confirm that they have been transferred to the appropriate team for review. So that I am able to support you the best, I am also engaging a Community Manager to review this situation further.

If you receive any updates, please feel free to respond in this thread. The Forums community and I are here to support you.

Wishing you the best,

LeviDylan

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Nano_Amazon
In reply to: Seller_6FkBuk10McESs's post

Hello @Seller_6FkBuk10McESs

Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us related to funds being on hold, I reached out to a dedicated team to further investigate the issue, follow-up the cases and provide you with an answer as soon as possible.

Be aware that this team can contact you directly if they require additional information or need to provide a resolution.

I will closely monitor the case and inform you of the outcome as soon as it is resolved.

Thanks for your patience.

Nano

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