Seller_z0yu129sVnKKP
Return window is calculated based on estimated date, not delivery date, Is this correct?
Return window is calculated based on estimated date, not delivery date, Is this correct? I asked why Amazon is automazing when return window is past and this is what I got reply. is so it means more then 30 days??
Tags:Account users, Seller Support
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10 replies
Seller_8xBgPVmpJKDPM
yes that would be correct if they have not shipped the item by 3/26/2025 you can close the return
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Seller_Hi7wbO2Kbo6bl
The return window is based on actual or declared delivery date -- depending on which is later.
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Seller_OvL8C4BJWiuS9
You already asked and already have been told.
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KJ_Amazon
@Seller_z0yu129sVnKKP Thanks for that question about the return policy and window.
Manage seller-fulfilled returns
- Amazon's returns policy allows most items to be returned for a refund or replacement within 30 days of the estimated delivery date.
- After you authorize a return request, the buyer has 15 days after the return window closes, allowing for transit time, to return an item.
The 30-day return window for the buyer to request a return and the subsequent 15-day allowed transit time are both based on the EDD and not the actual ship/delivery date.
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