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Seller_kr8O85FxWyr3t

Can't Update my Browse Tree on a Listing

I'm hoping someone @Amazon can help me with this issue. I just talked to an Amazon agent and they were not able to help me. Case ID is: 15869310161

I have had this listing for thank you cards for a few years now and is has always been appropriately categorized. For some reason, the browse tree (breadcrumbs) completely fell off the product and it has been unsearchable for the last few weeks now.

I have been told that the brand needs to update the browse tree, which I would be happy to do, but it is only letting the brand registered owner make that update. The problem is, is that I am the original creator and only seller of this custom product. I have not yet been brand registered however due to being such a small seller.

Is there anyone at Amazon who can make this update for me so I can make this listing live again? I will be looking into trademarks and getting brand registered soon.

The new browse tree should be:

Office Products › Office & School Supplies › Paper › Cards & Card Stock › Greeting Cards

Thanks so much!

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Seller_kr8O85FxWyr3t

Looking for someone at Amazon to give direction please. Thank you!@Rose_Amazon@Glenn_Amazon

10
user profile
Rose_Amazon

Hi @Noteworthy_Designs,

Thanks for the post and case id. I will review your case and respond back to you on this post.

Thanks in advance for your patience.

Rose_Amazon

10
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Seller_kr8O85FxWyr3t

Can't Update my Browse Tree on a Listing

I'm hoping someone @Amazon can help me with this issue. I just talked to an Amazon agent and they were not able to help me. Case ID is: 15869310161

I have had this listing for thank you cards for a few years now and is has always been appropriately categorized. For some reason, the browse tree (breadcrumbs) completely fell off the product and it has been unsearchable for the last few weeks now.

I have been told that the brand needs to update the browse tree, which I would be happy to do, but it is only letting the brand registered owner make that update. The problem is, is that I am the original creator and only seller of this custom product. I have not yet been brand registered however due to being such a small seller.

Is there anyone at Amazon who can make this update for me so I can make this listing live again? I will be looking into trademarks and getting brand registered soon.

The new browse tree should be:

Office Products › Office & School Supplies › Paper › Cards & Card Stock › Greeting Cards

Thanks so much!

17 views
6 replies
10
Reply
user profile

Can't Update my Browse Tree on a Listing

by Seller_kr8O85FxWyr3t

I'm hoping someone @Amazon can help me with this issue. I just talked to an Amazon agent and they were not able to help me. Case ID is: 15869310161

I have had this listing for thank you cards for a few years now and is has always been appropriately categorized. For some reason, the browse tree (breadcrumbs) completely fell off the product and it has been unsearchable for the last few weeks now.

I have been told that the brand needs to update the browse tree, which I would be happy to do, but it is only letting the brand registered owner make that update. The problem is, is that I am the original creator and only seller of this custom product. I have not yet been brand registered however due to being such a small seller.

Is there anyone at Amazon who can make this update for me so I can make this listing live again? I will be looking into trademarks and getting brand registered soon.

The new browse tree should be:

Office Products › Office & School Supplies › Paper › Cards & Card Stock › Greeting Cards

Thanks so much!

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Seller_kr8O85FxWyr3t

Looking for someone at Amazon to give direction please. Thank you!@Rose_Amazon@Glenn_Amazon

10
user profile
Rose_Amazon

Hi @Noteworthy_Designs,

Thanks for the post and case id. I will review your case and respond back to you on this post.

Thanks in advance for your patience.

Rose_Amazon

10
There are no more posts to display
user profile
Seller_kr8O85FxWyr3t

Looking for someone at Amazon to give direction please. Thank you!@Rose_Amazon@Glenn_Amazon

10
user profile
Seller_kr8O85FxWyr3t

Looking for someone at Amazon to give direction please. Thank you!@Rose_Amazon@Glenn_Amazon

10
Reply
user profile
Rose_Amazon

Hi @Noteworthy_Designs,

Thanks for the post and case id. I will review your case and respond back to you on this post.

Thanks in advance for your patience.

Rose_Amazon

10
user profile
Rose_Amazon

Hi @Noteworthy_Designs,

Thanks for the post and case id. I will review your case and respond back to you on this post.

Thanks in advance for your patience.

Rose_Amazon

10
Reply
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