Unable to charge but credit card payment showing as successful

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United States
imgSign in
Country changed
user profile
Seller_AuM0Ah3Lt4DcB

Unable to charge but credit card payment showing as successful

I see this message below in my seller account stating unable to charge. However I can see that Amazon successfully charged my credit card account $39.99 along with (3) other account verification transactions on my credit card. My credit card company says all transactions went through successfully. I even received an email from Amazon confirming that they charged my card $39.99.

Why am I still getting a message about unable to charge??????????

Unable to charge

We are not able to charge your account. Assign a valid charge method to restore full access to your seller account. For more information, visit our Help Pages."

366 views
10 replies
Tags:Credit card
30
Reply
10 replies
user profile
Seller_AuM0Ah3Lt4DcB

My Support case numbers:

15211297951

15211309081

10
user profile
Seller_OvL8C4BJWiuS9

Are you using a valid credit card? A debt card will work for fees, but you need a valid credit card (charges interest, you get a bill and accepts international charges).

40
user profile
Seller_GDHNUE0mJYvka

Hello,

I had the same problem. My credit card didn't expire until August of 2024. When I got the notice last month, I was a bit confused since I still had a few months left. Make sure your card isn't going to expire soon. Should be more than 6 months out.

So i inputed another credit card that expires in 2028. I could not log into my seller account. A page just came up to update my credit card. It was stressful at the time because I had to confirm shipment. Hope this helps!

30
Follow this discussion to be notified of new activity

Similar Discussions

user profile
Seller_9kuc1U6ZUEkMZ
user profile
Seller_SUfDaWhjNgkYB
user profile
Seller_obrcSuVfomVJ3