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Unable to charge but credit card payment showing as successful
I see this message below in my seller account stating unable to charge. However I can see that Amazon successfully charged my credit card account $39.99 along with (3) other account verification transactions on my credit card. My credit card company says all transactions went through successfully. I even received an email from Amazon confirming that they charged my card $39.99.
Why am I still getting a message about unable to charge??????????
Unable to charge
We are not able to charge your account. Assign a valid charge method to restore full access to your seller account. For more information, visit our Help Pages."
10 replies
Seller_AuM0Ah3Lt4DcB
My Support case numbers:
15211297951
15211309081
Seller_OvL8C4BJWiuS9
Are you using a valid credit card? A debt card will work for fees, but you need a valid credit card (charges interest, you get a bill and accepts international charges).
Seller_GDHNUE0mJYvka
Hello,
I had the same problem. My credit card didn't expire until August of 2024. When I got the notice last month, I was a bit confused since I still had a few months left. Make sure your card isn't going to expire soon. Should be more than 6 months out.
So i inputed another credit card that expires in 2028. I could not log into my seller account. A page just came up to update my credit card. It was stressful at the time because I had to confirm shipment. Hope this helps!
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