Hijacking
Is there anything we can do? We have been selling this item for over 9 years and like many of you we have been hijacked on this item. We sell ours in a custom bag with 2 other custom items and have all that info in the listing with photos and videos. Our Hijackers ( from China) are only selling the item with no attachments. We have received negative reviews stating that items are missing. We ordered one from the hijackers so we could take photos and send to Amazon to prove the buyers are getting mislead. We have also been Brand registered to help protect us...Amazon replies and says no policy violations - aka sorry charlie. Huh? Any suggestions or are we SOL?..Please help - Thank you
12 replies
Seller_4zBzdtgCyS9EI
"Authentic products will include: this, this and that and is sold by (brand) only"
First bullet point.
That's what I would do anyways....
On Amazon you have to help yourself, or nobody helps
Dougal_Amazon
Hi @Seller_CIpVnM0LtKJpn,
My name is Dougal from the Community Manager Team and while you are trying out @Seller_4zBzdtgCyS9EI's suggestion, I do want to address being enrolled in Brand Registry and not being able to get support.
I have a few questions and your answers will help me provide you the most appropriate guidance on submitting either a listing violation or IP violation.
- Does the Seller in question have an offer on your listing (ASIN) or is this a different listing (ASIN)?
- What route(s) have you already taken to report? Please include either those Case ID's or Complaint ID's
I need to review your specific issue to provide something tangible, but generally speaking, I find most issues with reporting IP are from "how," they are being reported. This may make more sense after reviewing the Intellectual Property for Rights Owners help page, specifically the bullet points in the "Reporting Infringement," section. For a bit more high level look, you can check out my post Top 3 Mistakes when Reporting a Violation through Brand Registry from a few weeks ago.
Looking forward to assisting wherever I can.
Best, Dougal
Hijacking
Is there anything we can do? We have been selling this item for over 9 years and like many of you we have been hijacked on this item. We sell ours in a custom bag with 2 other custom items and have all that info in the listing with photos and videos. Our Hijackers ( from China) are only selling the item with no attachments. We have received negative reviews stating that items are missing. We ordered one from the hijackers so we could take photos and send to Amazon to prove the buyers are getting mislead. We have also been Brand registered to help protect us...Amazon replies and says no policy violations - aka sorry charlie. Huh? Any suggestions or are we SOL?..Please help - Thank you
Hijacking
Is there anything we can do? We have been selling this item for over 9 years and like many of you we have been hijacked on this item. We sell ours in a custom bag with 2 other custom items and have all that info in the listing with photos and videos. Our Hijackers ( from China) are only selling the item with no attachments. We have received negative reviews stating that items are missing. We ordered one from the hijackers so we could take photos and send to Amazon to prove the buyers are getting mislead. We have also been Brand registered to help protect us...Amazon replies and says no policy violations - aka sorry charlie. Huh? Any suggestions or are we SOL?..Please help - Thank you
12 replies
12 replies
Seller_4zBzdtgCyS9EI
"Authentic products will include: this, this and that and is sold by (brand) only"
First bullet point.
That's what I would do anyways....
On Amazon you have to help yourself, or nobody helps
Dougal_Amazon
Hi @Seller_CIpVnM0LtKJpn,
My name is Dougal from the Community Manager Team and while you are trying out @Seller_4zBzdtgCyS9EI's suggestion, I do want to address being enrolled in Brand Registry and not being able to get support.
I have a few questions and your answers will help me provide you the most appropriate guidance on submitting either a listing violation or IP violation.
- Does the Seller in question have an offer on your listing (ASIN) or is this a different listing (ASIN)?
- What route(s) have you already taken to report? Please include either those Case ID's or Complaint ID's
I need to review your specific issue to provide something tangible, but generally speaking, I find most issues with reporting IP are from "how," they are being reported. This may make more sense after reviewing the Intellectual Property for Rights Owners help page, specifically the bullet points in the "Reporting Infringement," section. For a bit more high level look, you can check out my post Top 3 Mistakes when Reporting a Violation through Brand Registry from a few weeks ago.
Looking forward to assisting wherever I can.
Best, Dougal
Seller_4zBzdtgCyS9EI
"Authentic products will include: this, this and that and is sold by (brand) only"
First bullet point.
That's what I would do anyways....
On Amazon you have to help yourself, or nobody helps
Seller_4zBzdtgCyS9EI
"Authentic products will include: this, this and that and is sold by (brand) only"
First bullet point.
That's what I would do anyways....
On Amazon you have to help yourself, or nobody helps
Dougal_Amazon
Hi @Seller_CIpVnM0LtKJpn,
My name is Dougal from the Community Manager Team and while you are trying out @Seller_4zBzdtgCyS9EI's suggestion, I do want to address being enrolled in Brand Registry and not being able to get support.
I have a few questions and your answers will help me provide you the most appropriate guidance on submitting either a listing violation or IP violation.
- Does the Seller in question have an offer on your listing (ASIN) or is this a different listing (ASIN)?
- What route(s) have you already taken to report? Please include either those Case ID's or Complaint ID's
I need to review your specific issue to provide something tangible, but generally speaking, I find most issues with reporting IP are from "how," they are being reported. This may make more sense after reviewing the Intellectual Property for Rights Owners help page, specifically the bullet points in the "Reporting Infringement," section. For a bit more high level look, you can check out my post Top 3 Mistakes when Reporting a Violation through Brand Registry from a few weeks ago.
Looking forward to assisting wherever I can.
Best, Dougal
Dougal_Amazon
Hi @Seller_CIpVnM0LtKJpn,
My name is Dougal from the Community Manager Team and while you are trying out @Seller_4zBzdtgCyS9EI's suggestion, I do want to address being enrolled in Brand Registry and not being able to get support.
I have a few questions and your answers will help me provide you the most appropriate guidance on submitting either a listing violation or IP violation.
- Does the Seller in question have an offer on your listing (ASIN) or is this a different listing (ASIN)?
- What route(s) have you already taken to report? Please include either those Case ID's or Complaint ID's
I need to review your specific issue to provide something tangible, but generally speaking, I find most issues with reporting IP are from "how," they are being reported. This may make more sense after reviewing the Intellectual Property for Rights Owners help page, specifically the bullet points in the "Reporting Infringement," section. For a bit more high level look, you can check out my post Top 3 Mistakes when Reporting a Violation through Brand Registry from a few weeks ago.
Looking forward to assisting wherever I can.
Best, Dougal
