A package was delayed due to USPS. The customer filed a A-Z claim saying the package was never received. The refund was granted and the package arrived.

The shipping was purchased through AMAZON and it is clear that it took a long time for USPS to enter notification of a delivery onto their (USPS) system. Additionally AMAZON can see in the tracking that the item was eventually delivered.

AMAZON has negativity affected our account health even though the item shipped on time and was eventually delivered. Not sure how a USPS delay, customer getting a refund and package getting delivered late can be our fault.

We typically have 0% late shipping and 100% valid tracking. Its like all AMAZON can see is that the customer says they did not receive their order.

Does anyone have experience with getting an issue looked at by a real person with the ability to look at the tracking, apply common sense and properly remove the negative health rating?

Every day this week we have had orders shipping to a PO box address. However, the only option available is to use Amazon shipping. No USPS option. Has anyone else had this issue?

I have an order from a customer who provided a PO Box. The order shows this below the ship by/deliver by box:

These are the shipping services offered (note that clicking "See all" just shows everything UPS, but all USPS is greyed out):

As usual, Seller Support does not understand the issue.

Anyone have a magic fix?