Hello Amazon Sellers,

I am facing an issue where my seller account has been deactivated because Amazon believes it is related to another account. However, I never owned, operated, or had any connection with the other account, and I am unsure why this has happened.

What Happened?

My account was initially deactivated but later reinstated after completing verification and submitting the required documents.

Recently, my account was deactivated again , despite already clarifying my situation.

Possible Causes (Assumptions):

I use an internet provider that assigns dynamic IPs, which might have led to a mistaken account link.

My phone number was obtained from a virtual number provider, which could have been used by another seller in the past.

Actions Taken:

Submitted a plan of action explaining the situation.

Provided official supporting documents to prove my account is independent.

Contacted Seller Support multiple times, but the response remains the same.

Request for Help:

Has anyone experienced a similar issue?

How can I effectively prove to Amazon that this is an error?

Are there any additional steps I should take to escalate this issue?

Is there a direct escalation process for false account linking cases?

Any guidance or advice would be greatly appreciated, as this issue is affecting my business.

Thank you!

Hello,

I hope this message finds you well. I have been an Amazon seller for several years, and while my sales have been strong, I am facing a pressing issue with my account. My Amazon account has been deactivated and suspended multiple times for the same alleged reason:

1. In October 2020, my account was suspended due to an alleged link to another third party. We provided evidence confirming no connection, and Amazon reinstated the account.

2. On September 8, 2023, my account was suspended again for the same reason. After submitting proof that there was no link, Amazon reinstated the account on September 13, 2023.

3. On January 15, 2024, my account was suspended yet again for the exact same reason of being linked to an account that we know nothing about.

This has been a frustrating roller coaster of suspensions and appeals. Despite launching multiple cases to address the root cause, Amazon support has been unable to help. The situation has worsened as my account now shows a risk under account health, indicating a risky store in India, with which I have no connection, as I am a USA seller.

These repeated suspensions and the risk to my account health are becoming too much to handle. I am seeking advice on how to escape this cycle because it seems inevitable that Amazon's bots will link my account again and suspend it for the same incorrect reason.

Thank you for your assistance.

@Seller_s3amN64nZ4y9V @Seller_hme3Wbydd1ihr @TaylorR_Amazon @Seller_khUF6HPR2AHxu @Seller_GEZPMc4CeQfh6

Hello,

I hope this message finds you well. I have been an Amazon seller for several years, and while my sales have been strong, I am facing a pressing issue with my account. My Amazon account has been deactivated and suspended multiple times for the same alleged reason:

1. In October 2020, my account was suspended due to an alleged link to another third party. We provided evidence confirming no connection, and Amazon reinstated the account.

2. On September 8, 2023, my account was suspended again for the same reason. After submitting proof that there was no link, Amazon reinstated the account on September 13, 2023.

3. On January 15, 2024, my account was suspended yet again for the exact same reason of being linked to an account that we know nothing about.

This has been a frustrating roller coaster of suspensions and appeals. Despite launching multiple cases to address the root cause, Amazon support has been unable to help. The situation has worsened as my account now shows a risk under account health, indicating a risky store in India, with which I have no connection, as I am a USA seller.

These repeated suspensions and the risk to my account health are becoming too much to handle. I am seeking advice on how to escape this cycle because it seems inevitable that Amazon's bots will link my account again and suspend it for the same incorrect reason.

Thank you for your assistance.