Hello,

This past summer a few other companies began claiming to sell a product my husband and I personally manufacture, using the ASIN for our product and thereby taking advantage of the reviews, algorithm, time and effort I put into designing the listing etc. I know for a fact that they are not providing the product described in this ASIN to customers that order from them because I have ordered from each of them and received what they are providing-also we have never sold a bulk order that would allow any other companies to be able to sell our product.

Over the past 6 months 6 different companies have made this claim. They are based in China so the shipping times for orders to be received is 4-6 weeks which allowed them plenty of time to destroy our sales and effectively our business overall while I attempted to gather evidence to show Amazon. The companies use different tracking numbers than what they initially provide with the order confirmation and do not include the company name on the package label that ultimately reaches the customers so it makes it difficult to prove that the package that I received is actually from the company that I purchased from-however, I was able to, by searching the tracking number that was on the package that I received, show a couple of time stamp and location matches to the falsely provided tracking information given at check out, to link each package I received back to the company I purchased from. 3 of the 5 packages I received had the same return address which I feel is important because I feel some of these companies are working together. I submitted reports of abuse in October but didn't yet have photos because of the lengthy shipping times and I never got an answer from Amazon regarding the result of their investigation and no action was taken. I submitted 5 separate reports of abuse in January 2026 because I finally received the shipments from each of the companies and was able to also provide tracking research to link each package to the 5 individual sellers.

After submitting the reports of abuse, I immediately received a response from Amazon that there were no issues found with the ASIN I was reporting there being a problem with. It's been almost three weeks and there has not been any further communication or action taken. I am not sure if I didn't report correctly so my reports aren't being investigated (?).

I used my customer prime account to purchase these 5 orders so I could not use the order numbers when reporting because Amazon said there was no record linking those orders to my sellers account.

My husband and I harvest, dry, dye and preserve foliage-just the two of us. We own and run the company ourselves. We just started selling with Amazon in March 2025 and had $3500 in sales in July 2025 but this has completely destroyed us- for example January 2025, our sales were less than $400 and that came from our other products. The ASIN in question is being offered by these other companies at less than half what we can sell it for because they are literally taking some dry weeds and sticking them in a bag and sending them to customers. The reviews can attest to this very sad fact. (I hate that our customers are receiving such horrible treatment)

I provided images of our product and our packaging to show the effort we put in and the quality we provide to our customers as well as to provide evidence to Amazon that the reviews on the product being received from these other companies are indeed reviews on the product these other companies are sending and not on the product described by the ASIN in question/the product we manufacture. I was hoping that Amazon could look at the reviews to see that the bad ones were in response to what these other companies were sending customers based on by whom these orders were shipped and from whom they were purchased. I sent pictures of the packaging and product being provided by the 5 other companies as well.

I am at a loss of what to do at this point. This is our main source of income and we have 2 kids. We were rockin and rollin last summer and this was our most popular product. I don't understand how Amazon is not taking this very seriously and stopping these other companies from selling on Amazon completely. Reports of abuse to not come with a case number for me to provide.

I understand that because we have not yet been approved by Brand Registry that people are allowed to sell the products we offer but that is not what is happening. They are not providing what is described in the listing in any way, shape or form. I do have our logo and business name registered with the USPTO and am am in the process of getting our boxes printed on so we meet the permanent affixation requirement to be approved for Brand Registry.

I was also told to file an IP (infringement) claim but when I tried to submit I received a message that stated that because the ASIN was associated with our business name I was unable to file the claim. I have spent dozens of hours on the phone with Amazon and in chats and filing reports and claims.

Please help.