Dear Amazon Seller Performance Team,

I hope this email finds you well. I am reaching out regarding the appeal I submitted over 72 hours ago for the deactivation of my seller account – Q VITA HOMEWARE, and the associated ASIN B07YTVYGTY for our Cat Toy with Laser Pointer. Given the impact this deactivation has had on our small business, I kindly request that my case be reviewed and, if possible, escalated for a prompt resolution. I have created two cases (16335616261 and16363939461), however received auto-replies as below:

"Hello,

This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel.

If you are appealing an action taken on your account, please submit your appeal by clicking the “Reactivate your account” button in Account Health. If you want to submit additional information, click on the “View appeal” button and submit additional information as requested.

If you are appealing an action taken on your listings for an intellectual property complaint:

1. Navigate to “Received Intellectual Property Complaints” in the “Product Policy Compliance” section in Account Health

2. Locate the deactivation record for the product listings you want to appeal.

3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.

If you are appealing an action taken on your listings for an Amazon Listing Policy violation:

1. Navigate to “Listing Policy Violations” in the “Product Policy Compliance” section in Account Health

2. Locate the deactivation record for the product listings you want to appeal.

3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.

If you want to submit additional information:

1. Click on the “View appeal” button next to the deactivation record.

2. Click the “Submit additional information” button to submit the information necessary to reactivate your listings."

As a small business, this deactivation has greatly impacted our operations. We have taken all necessary steps to ensure our product meets Amazon’s Restricted Products policy. This includes obtaining professional testing reports confirming that our laser pointer is a Class II device, which complies with Amazon’s safety guidelines. Additionally, we have provided invoices of this product.

As a small business, this matter is of utmost urgency. Additionally, we are more than willing to provide more documents, however we are unable to submit more information. We would greatly appreciate any assistance in reviewing our appeal, as well as guidance on any additional documents or information that may aid in a swift resolution.

Thank you very much for your time, consideration, and support in this matter.

Warm regards,

Vivian Li

Q VITA HOMEWARE

Dear Amazon Support Team,

I am writing to appeal the suspension of my account following a product authenticity complaint.

We were reported by the brand owner for allegedly selling counterfeit products. In response to the first complaint, we successfully provided evidence proving the authenticity of our products, and this was accepted. However, after the second complaint about the same products, we received a rejection, and our account was suspended. I find this situation confusing, as we had previously sold these products without any counterfeit complaints from our customers.

We are engaged in dropshipping and fully comply with Amazon policies. We source our products from the U.S. and sell them in Canada. Our supply point is a marketplace in the U.S. Upon reviewing the invoice for the product in question, we discovered that we purchased it directly from the brand owner who filed the complaint. If we are accused of selling counterfeit products, then it implies that the manufacturer themselves is producing and selling counterfeit items.

Given this, we request that our account be reinstated. We also ask that a thorough investigation be conducted into the manufacturer who reported us, as we were selling the product directly sourced from them.

We await your assistance.

Sincerely,

Dear Friends,

Since June 24th, I have been trying to initiate a payment from my balance, it showed $0 available to transfer which I found odd since we always have something to send.

I noticed the last payment I was able to initiate now shows “Amazon has canceled your transfer of funds because your account is under review.”

I have no messages or emails about any review or suspension, nothing in performance notifications to appeal, and all metrics are solid. Account health is 698 which should be more than acceptable.

Spoke with account health and they couldn’t see any issues with the account and seller support couldn’t see anything either. Seller support went ahead and transferred the case to the payment team

Any ideas on what might be going on?