Product detail page was removed - No reason why

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Seller_E4g8CBCm0U4nq

Product detail page was removed - No reason why

My detail pages were marked as inactive because of "Restricted product policy violations." but when I click more details to my "Product Policy Compliance" page there are no violations. I can't figure out why it's been removed, it's organic certified tea bags and I'm the brand owner. Amazon support hasn't been able to solve it.

Here's the error message:

Address policy violations to meet listing guidelines

Reason: Restricted product policy violations.

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4 replies
Tags:Deactivated
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4 replies
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Seller_LImVvUWeyiCfQ

There have been a slew of these recently so search the forum to see what others are posting.

Have you opened a case with Seller Support?

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Emet_Amazon

Hello @Seller_E4g8CBCm0U4nq,

Thank you for posting your concerns with your listings.

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Seller_E4g8CBCm0U4nq
My detail pages were marked as inactive because of "Restricted product policy violations." but when I click more details to my "Product Policy Compliance" page there are no violations. I can't figure out why it's been removed, it's organic certified tea bags and I'm the brand owner. Amazon support hasn't been able to solve it.
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Seller_LImVvUWeyiCfQ
Have you opened a case with Seller Support?
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Can you provide the ASIN related to the situation? As mentioned by @Vernon, if you have also created a case, post your case ID so I can look further into the situation or ensure the correct teams are involved to clarify or correct the situation.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.

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Emet_Amazon

Hello @Seller_E4g8CBCm0U4nq,

Thank you for posting your following information.

user profile
Seller_E4g8CBCm0U4nq

I've contacted support several times but only heard back once, here's the response: "you have to perform a full update on the ASIN with correct information which will override the wrong value." I tried and it didn't work.

Here's the initial case:

15961928251

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I have reached out to the appropriate teams to review the situation further. This team does not provide me with direct updates on their reviews or actions, thus I recommend monitoring this case and your account for additional communication on the topic.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.

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