Buyer Account on Hold Blocking Access to My Seller Account – Need Urgent Help
Hello Amazon Community,
I’m facing a serious issue for the past 20+ days and I really need support or guidance.
My buyer account [moderator removed personal data] is on hold due to a payment verification issue. Whenever I try to log in, it says “your account is blocked,” and I can't complete any verification process.
This buyer account is linked to my seller account, and because of this block, I’m completely unable to access Seller Central to submit an appeal. My first appeal was already rejected because it was submitted through a child account, and I couldn’t access the main account due to the buyer account hold.
I have made more than 100 calls to both buyer and seller support teams, but I’m still stuck in the same loop. Every agent tells me that this issue is handled by a separate internal team, and that my case has been escalated to them. They keep saying I will receive an email with a link to complete the payment verification, but I’ve never received any email from that team.
I’m a small business owner and this is badly affecting my operations. I urgently need help from someone who can understand the full picture and guide me toward a solution.
if anyone in the community has faced this or has any advice, I’d really appreciate your support.
Thanks
3 replies
Connor_Amazon
Hi @Seller_r0B9ZV2sbBPNH
Connor from Amazon here, I've reviewed your seller account. It looks like you were deactivated due to ASINs violations.
Support has asked for you to submit an appeal with supporting documentation to review the account and deactivated ASINs, which they did not receive. Please review your performance notifications for detailed information.
The buyer account is handled by our customer service team separately, do you have any related support case IDs that you can share so that I can review that on my end?
Best,
Connor
Seller_kT9VCOmRKEou1
Hi Connor,
Thank you for looking into my case.
Yes, I do understand that my seller account is deactivated due to ASIN violations, but the issue is that Seller Performance is considering my parent account as blocked, and they have asked me to clear the buyer account issue first before I can proceed further.
My buyer account is linked with my parent seller account, and because it’s on hold due to a payment verification issue, I’m unable to log in to submit an appeal properly. I had to submit my previous appeal through a child account, which was unfortunately rejected.
Every time I call the customer service team, they just escalate the case and ask me to wait 24 hours for an email with the verification link—but I’ve never received any email from that internal team. There’s also no case ID created, which makes it harder to track.
Fortunately, I did receive one email from an agent, which I’ve attached as a screenshot. But even after that, I’ve received no further response or resolution to unhold my buyer account.
Please let me know if there’s any way you can help escalate this internally, or guide me on how to resolve this so I can access my parent account and proceed with the proper appeal.
Thanks again,
