Seller feedback removal next option

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Seller_zMXHBtqA32RWO

Seller feedback removal next option

Hi @Tatiana_Amazon

I've read conflicting options for this but can you chime in and tell me what my real options are.

Buyer left a feedback on my seller profile that to me belongs in the product review. I tried the option of asking for it to be removed on the feedback manager but bots denied it. Am I able to ask for Amazon to do a manual review, if so how?

The review reads as this "When you see the pictures It shows a bigger biblie, i paid almost $50 dlls to receive a super small bible"

Thanks

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Seller_AXC06kcsKI1qG

If you used the feedback manager and you were denied.

https://sellercentral.amazon.com/feedback-manager/index.html#/

You usually have 1 more try convince the bot/amazon by reopening the case.

However they usually just stick with the feedback manager robot decision.

https://sellercentral.amazon.com/cu/case-lobby?ref=xx_caselog_count_home

Nothing ventured, nothing gained

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Jim_Amazon

Thanks @Seller_AXC06kcsKI1qG for providing some guidance here.

As some background from our Feedback Removal help page, Amazon will remove feedback only in the following cases:

- The feedback includes words commonly understood to be obscene or profane.

- The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.

- The entire feedback comment is a product review. For example, “The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”

Since this review seems to apply based on the 3rd point above, I recommend opening a case with Seller Support and I can monitor and escalate as necessary!

Jim

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Seller_AXC06kcsKI1qG

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Jim_Amazon
The entire feedback comment is a product review. For example, “The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”
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That last one is more 50/50.

You never know which way the bot will go.

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